Public Benefits Specialist III

Salary: $61,498.28 - $104,547.09 Annually
Location : Leesburg, VA
Job Type: FT Hourly W BN
Job Number: 27-00875
Department: Family Services
Opening Date: 10/20/2026
Closing Date: 11/3/2026 11:59 PM Eastern
FLSA: Non-Exempt
Grade: 120

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist III position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

The Public Benefits Specialist III will be assigned various Public Benefits duties for the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance to Needy Families (TANF) programs that support the operational needs of the unit.

These responsibilities may include:

• Determining eligibility for Public Assistance Programs applications by requesting appropriate documentation, applying applicable policy, and completing case documentation.
• Providing coverage for caseloads for vacancies or absences, to include completing case reviews, taking timely action on reported changes.
• Providing support to customers that have Public Benefits questions and resolving customer issues.
• Providing back-up assistance to specialty programs, including Energy Assistance Programs (EAP) and Public Benefits Appeals.
• Assist in the training of lower-level Public Benefits Program Specialists.

The ideal candidate should have the following:

• Knowledge of automated systems related to program area and job role.
• Extensive knowledge of the policy and procedures for families, children, and adult public assistance programs.
• Skill in conducting interviews to gather required information to determine eligibility for public assistance programs.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to manage competing priorities with high workloads and tight deadlines.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.

Hiring salary will be commensurate with experience.

This position has up to a 4 day per week telework schedule after 90 days and a successful evaluation of performance.
Minimum Qualifications
Bachelor's degree in field related to assigned area and two (2) years of directly related experience in a social/human service setting or equivalent combination of education and experience.
Preferred:

• Bilingual in English and Spanish.
• Public Benefits policy knowledge and experience processing SNAP and Medicaid applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background checks to include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Hold or obtain certifications required by the Department.

This position may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County's residents or employees.

• May be asked to work beyond regular scheduled workday including evenings and weekends, as required, to perform functions of position for assigned area.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click
Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.
01

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelor's degree or higher

02

If you possess a degree, please indicate whether it is in a Human Services-related field. If you do not possess a degree, please select "Not Applicable.

• Yes
• No
• Not Applicable

03

How many years of directly related work experience do you have in a social or human services setting?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years of experience
• 3 years but less than 4 years of experience
• 4 years but less than 5 years of experience
• 5 years but less than 6 years of experience
• 6 or more years of experience

04

Based on the job description, please describe your experience in Public Benefits.
05

Do you have local government experience?
06

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid work schedule. Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

Required Question