Job SummaryThe Provider Lead is a key member of the clinic leadership team. The Provider Lead is responsible for providing direct primary care to patients and for leading the team of care providers. The Provider Lead provides medical oversight, expertise, and leadership across the care team. In partnership with the leadership Triad, the Provider Lead guides the clinical team towards achievement of Crossover's "quadruple aim" -- 1) highest quality of care 2) decreased spend, 3) superior patient experience, and 4) strong employee/provider engagement.
Job Responsibilities- Provides direct patient care including the development of suitable treatment plans for patients/members.
- Partners alongside a lead nurse and administrator to run the practice.
- Implements, optimizes, and recommends improvements to Crossover's standard of care, operations and workflows.
- Leads and models collaboration with the full care team to provide appropriate integrated care plans.
- Implements and contributes to the development of clinical programs in coordination with the Crossover MG and program leaders.
- Develops and implements annual clinic goals and operating plans in partnership with the Triad, with a goal of optimizing clinic performance (as measured by operating system, patient outcomes, utilization population health and financial metrics.
- Identifies and recommends clinic and account opportunities for improvement and growth.
- Co-leads daily huddles and ensures communication is shared/cascaded across the care team.
- Leads the practice in achieving quality goals and metrics and implementing quality assurance programs.
- Ensures compliance with all policies (quality, privacy, etc.) , procedures, and protocols of the practice, including assisting other care providers and extended care teams to comply and collaborate on clinical outcome reviews and measurements.
- Hires, coaches, and develops care team talent (physicians, physician assistants, nurse practitioners, optometrists, behavioral health, health coaches, physical medicine). Assists in onboarding and training new team members.
- Ensures all clinical data is accurately captured and reported.
- Provides availability for medical and technical questions for employees, patient care staff and ancillary care providers, including after-hours coverage, as needed.
- Performs other duties as assigned.
Required Qualifications - Completion of a Residency in Family Medicine or Internal Medicine
- Valid, state-issued Physician Assistant, Nurse Practitioner, or other license for the state in which you will work (license must be active on date offer letter is signed and on first date of work)
- Current BLS (Basic Life Support) certification
- Current DEA Registration
- 3 Professional References
Preferred Qualifications - Leadership experience, ideally including management of peers and responsibility for performance metrics
- Knowledge of managed healthcare systems, medical quality assurance and quality improvement, and risk management, preferred
- Experience and demonstrated ability to assess clinical needs and work in an integrated, holistic approach to care, including case management, disease management and/or population health programs
- Demonstrated ability to work collaboratively internally and externally within a matrixed organization
- 2 years experience in staffing, coaching, and developing a team
- Strong interpersonal and communication skills
- Models servant leadership, results-oriented, and flexible to adapt as needed
Physical Job Requirements- May require standing, walking and sitting for extended amounts of time.
- Occasional travel 10% to attend leadership meetings
- Occasionally lift and carry items weighing up to 50 lbs.
- Manual and finger dexterity and hand-eye coordination
- Includes full range of body motion including potential of handling and lifting patients.
- Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.
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