Provider Engagement Manager, Office of Chief Medical Officer

Job Description

Reporting into the Office of the Chief Medical Officer, the Provider Engagement Manager will support the office's mission to bridge public health and healthcare in New York City by: 1) Aligning and strengthening the agency's healthcare provider engagement and communication strategies and mechanisms, and to ensure healthcare provider information is developed disseminated centering evidence based science, health equity, and social justice; and by 2) Designing, developing and piloting innovative initiatives through collaborations with multidisciplinary healthcare partners, regular convening of stakeholders, and application of health equity frameworks.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Lead development and implementation of strategies for leveraging a comprehensive Provider Data Warehouse to contain master record of NYC healthcare providers based on merging data from multiple agency sources/databases in order to better engage and communicate with providers. Health care providers are critical to supporting COVID-19 vaccinations, myth busting, prevention, and treatment.
- Research, develop, implement, and strategized for enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers (acupuncture, naturopathy, etc.).
- Research and define success criteria and key performance indicators (KPIs; e.g., open rates, click-through rates) for ad-hoc communications and planned campaigns.
- Recommend and test communication strategies to increase provider engagement.
- Supervise staff members (Provider Engagement and ICS Coordinator, Product Health Systems Manager).
- Research and develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
- Evaluate various data sources, including community and partner surveys, landscape assessments, and local and national data to assess emerging needs and priorities.
- Use evaluation findings to inform program development and recommendations, collaborating with cross-agency leadership.
- Review literature to assess for innovative and effective provider and community engagement strategies.
- Work with CMO Office in the researching and writing to publish papers pertaining to the office's scopes of work and expertise.

PREFERRED SKILLS:
- Experience with stakeholder engagement and project management.
- Excellent communication (verbal & written) and interpersonal skills.
- Understanding of communication theory and equity frameworks preferred.
- Strong analytical skills and ability to manage and report complex information.
- Experience working with clinical or health care stakeholders.
- Experience with communications and external affairs.
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities, along with a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
- Clinical background a plus but not required.
- Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
- Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
- Experience working with the public health sector and coordinating projects involving multiple stakeholders.
- Ability to prioritize and work in fast-paced environment with hard deadlines.
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Experience with Salesforce platforms may be preferred

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.