Job Title: Property Manager

Reports To: Executive Vice President, Development

Department: Residential Operations

Position Summary

SmartLiving is seeking an experienced and dynamic Property Manager to oversee operations at The Millway, our newest rental community in the Vaughan Metropolitan Centre. This 450+ unit property offers a diverse range of suites, resort-quality amenities, and an elevated resident experience through technology and lifestyle programming.

As the Property Manager, you will play a key role in fostering a positive living environment, ensuring operational excellence, and delivering best-in-class customer service. You will lead a team, collaborate with senior management, and drive continuous improvement in building operations and resident satisfaction.

Key Responsibilities

Resident Relations & Customer Experience

• Act as the primary point of contact for residents, ensuring timely and professional communication.
• Handle inquiries, feedback, complaints, and concerns with diplomacy and efficiency.
• Foster a strong sense of community through engagement initiatives and lifestyle programming.

Property Operations & Maintenance

• Conduct daily building inspections to assess property conditions and recommend improvements.
• Monitor contractor performance and review service agreements monthly.
• Lead requests for proposals (RFPs) for new and existing services.
• Ensure compliance with health & safety standards and building regulations.
• Coordinate month-end duties, including suite pre-inspections, contractor scheduling, and unit turnovers.
• Be reachable at all times and attend site during emergencies and as required including outside of standard work hours.

Financial & Administrative Responsibilities

• Assist in budget planning and financial reporting, including annual budget preparation.
• Prepare weekly and monthly reports for senior management on building performance.
• Meet weekly with senior management.
• Attend Landlord and Tenant Board (LTB) hearing representing the landlord when required.

Team Leadership & Collaboration

• Oversee, train, and support resident services staff, contractors, and service providers.
• Maintain strong communication with senior management, attending weekly strategy meetings.
• Foster a collaborative work environment, ensuring team alignment with company objectives.

Qualifications & Requirements

Experience & Knowledge

• 3+ years of experience in residential property management
• Strong knowledge of the Residential Tenancy Act (RTA) and tribunal process
• Experience managing contractor relationships, budgets, and financial reports
• Proficiency in property management software, specifically Yardi

Skills & Attributes

• Exceptional communication & interpersonal skills to engage with residents and teams
• Problem-solving & conflict resolution skills to handle resident concerns effectively
• Strong leadership & team management abilities to inspire and support staff
• High degree of initiative, flexibility, and adaptability in a fast-paced environment
• Strong organizational skills & attention to detail to ensure operational excellence

Additional Requirements

• Maintaining a weekly schedule that includes you working Saturdays
• Completion of (or working towards) Property Management Designation is considered an asset

The expected base pay range is: $80,000-$100,000. The base pay range is for the primary location for which the job is posted. SmartCentres values the contribution of our Associates, and our individual salaries may vary based on the geographical location of successful candidates, as well as their experience, qualifications or skills.

Smartcentres does not use artificial intelligence (AI) tools in its own applicant tracking system, and all hiring decisions are made by our recruitment / hiring team. AI may be used by external platforms or third-party agencies during the application process. Applicants should be aware that such external platforms operate independently of the employer.

The role posted is for an existing, active vacancy.