Purpose of the Position
The Property Manager is responsible for ensuring the effective operation, maintenance, and financial performance of a diverse portfolio of commercial and residential real estate. This role safeguards asset value by upholding high standards of building condition and compliance, while fostering innovation and cost efficiency in property management practices. Acting as a central point of leadership, the Property Manager builds collaborative relationships with stakeholders, oversees service providers, and leads and develops a team to achieve operational excellence. Through proactive oversight, strong communication, and community engagement, the Property Manager ensures the portfolio delivers consistent quality, safety, and customer focused service.
Key Responsibilities
- Oversee operations of a portfolio comprising commercial and residential real estate
- Uphold asset condition and operations at a high standard by proactively deploying trades and service contractors to maintain building components and equipment; and by performing regular site inspections
- Foster an environment of innovation and creativity to continually manage our portfolio in an effective and cost-efficient manner, in consideration of the overall business plan for the asset and the portfolio
- Manage property administration by ensuring compliance with all health and safety, regulatory and code standards
- Track operating budgets, and support Accounting in invoicing, forecasting, and reconciliation activities; also, manage arrears collections as required
- Maintain a collaborative relationship with all stakeholders through professional communication skills, conflict resolution skills, and quality, customer-centric focused interactions to ensure delivery of objectives and effective operations management
- Manage the engagement and performance of third-party service providers to ensure a high standard of performance
- Support the company's ongoing efforts to develop, implement and refine best practices, processes and internal systems to ensure the achievement of its goals
- Manage and execute marketing strategies for a portfolio of residential properties
- Be available as needed for emergencies and manage claims/incidents to a successful resolution
- Maintain up-to-date knowledge of property management, health and safety requirements, co-operative and non-profit housing, leadership and communication skills, etc., by attending educational workshops, reviewing professional publications, and establishing professional networks
- Actively participate in the recruitment, hiring, orientation and training of new staff
- Provide leadership, training and direction to all building personnel and act as a resource to resolve issues before or as they arise
- Other duties within the scope and purpose of the job, as requested by management
Skills and Qualifications
- Minimum 5 years of progressive experience in property or portfolio management, including multi-site supervision
Strong knowledge of residential tenancy law and commercial leasing; familiarity with co-operative housing governance is an asset - Skilled in property management systems, reporting tools, and digital communication platforms. Experience with Yardi Voyager is strongly desired
- Experienced computer user, with an emphasis on MS Office (Word, Excel, Outlook, Teams)
- Demonstrated ability to lead teams, manage vendor relationships, and oversee complex projects
- Excellent communication and interpersonal skills, with experience presenting to boards and community groups
- Familiarity with affordable housing, non-profit, or co-operative sectors is an asset
- Post-secondary education in Property Management, Building Operations, Real Estate, or related field; professional designations (CPM, RPA, ARM) are an asset
Working Requirements
- Ability to work outside regular business hours, including evenings, weekends, and holidays, to meet operational needs and attend board or community meetings
- Participate in a rotating after-hours maintenance and emergency response schedule to address urgent property-related issues.
- Willingness to travel across a diverse portfolio of residential and commercial properties for inspections, meetings, and oversight
- Availability for urgent issues or emergencies related to property operations
- Comfortable conducting on-site visits, inspections, and engaging with residents, contractors, and staff in person
- Ability to work in a non-standardized environment and help build structure during organizational change
Compensation
$89,000 - $98,000/year commensurate with experience, plus comprehensive benefits, retirement and education allowances.
This job description describes the general nature and level of work assigned to the role. It is not a comprehensive inventory of every duty, responsibility or qualification. The incumbent is expected to perform the essential responsibilities satisfactorily and may be assigned other related duties.
To perform the job successfully, an employee is expected to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive of the knowledge, skills, and abilities required to serve in the role.
