JD from an accredited US law school or foreign law degree and LLM
Flexible and customer service focused
Outstanding written and verbal communication skills
Ability to handle changing or competing priorities
Strong technical orientation with excellent computer skills
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook
Responsibilities
Respond to complex inquiries from customers and clients via phone, email, and written correspondence
Adhere to standard protocols and implement feedback from Project Manager and Supervisors
Collaborate effectively with various business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams
Assist Supervisor or Project Manager in resolving issues
Monitor case health by identifying errors and creating solutions
Benefits
Comprehensive benefits package
Opportunities for professional development
Collaborative work environment
Supportive management team
Flexible work arrangements
Full Job Description
Job Description: Job Summary:
Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Essential Job Responsibilities
Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
Work effectively in a highly collaborative environment with a variety of business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
Assist the Supervisor or Project Manager in resolving any issues that might arise
Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Qualifications & Certifications
JD from an accredited US law school or foreign law degree and LLM
Flexible and customer service focused
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access and Outlook
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
About EPIQ Systems
Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
