Manage assigned work order projects from start to completion
Determine scope of work and repair process for each work order
Create comprehensive service estimates and ensure approval
Train technicians on repair processes
Review completed tasks for quality control
Manage Accounts Receivable for work orders
Benefits
Opportunity for overtime work
Engagement in a growing, fast-paced company
Training on repair processes
Constructive feedback for performance improvement
Supportive team environment
Full Job Description
Description
The Project Manager is responsible for managing all requirements of their work orders to successfully achieve the set objectives. Project Managers work with technicians and General Management Team to define service work repair processes, generate comprehensive estimates, manage technicians during assignments and ensure work orders are completed in a timely manner to the highest level of customer service. Regular contact with members regarding work order status is critical. This position reports directly to the Assistant General Manager. Duties and responsibilities include but are not limited to those listed below.
Essential Duties and Responsibilities • Interpret the needs of SHM members • Respond to member service inquires to generate desired new work order sales • Manage assigned work order projects from start to completion and payment in full • Determine scope of work and repair process for each work order • Work closely with the technicians to perform repairs to highest quality level • Ensure clear and precise instructions are on work orders for technicians • Create comprehensive service estimates making sure work is approved • Frequently review work orders in progress confirming scheduling and/or completion of tasks • Carefully review/edit completed work and properly invoice members • Train technicians on repair processes • Assist with facility and equipment maintenance projects • Provide inspiring constructive feedback to technicians to improve performance • Carefully review and manage Accounts Receivable for your work orders • Review completed tasks maintaining a high level of quality control • Set and meet ongoing company goals • Available to work overtime as needed • Other duties as assigned by Manager
Safety and Environmental Responsibilities • Follow SHM Safety and Environmental rules and complete required related training. • Active daily implementation and enforcement of SHM Safety and Environmental rules. • Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. • Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements • High school diploma or equivalent required • 5 years' relevant experience preferred • Proficient in Microsoft Office • Excellent customer service skill required • ABYC and/or manufacturer certifications preferred • Ability to ascend and descend a ladder • Must can-y own tools • Ability to work in confined spaces • Ability to lift 50 pounds • Basic boat handling skills a plus • Any skills considered standard that a Project Manager should possess
Minimum Soft Skills Qualifications • Eagerness to engage in a growing, fast paced, and industry-leading company • Consistently treats others with dignity and respect • Genuinely serves others with humility and a positive attitude • Frequently demonstrates a bias toward action • Always communicates effectively and courteously with fellow teammates and members • Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties • Shows resolve and overcomes difficulties in a positive and productive manner • Gladly provides responsive, and high level of service to our teammates and members • Eagerly puts fo1ih the extra effort to accomplish duties • Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
