As a member of the Quality Assurance and Project Management team, the Quality Assurance Coordinator - PM Hybrid works seamlessly with both the Furniture Project Management Team as well as the Installation and Sales Team to ensure a positive outcome for the customer. In this role, you will collaborate with team members to address and solve quality issues and ensure compliance with corporate quality policies and business objectives, to achieve the installation of products with superior value. The Quality Assurance Coordinator duties consist of confirming products and services provided are at a level that exceeds the customers' expectations. They are responsible for the punch list process and its completion, warranty related matters and all-around quality of product provided. In addition would have the opportunity to manage projects as bandwidth allows with a long term plan to move into Project Management full time.
Specific duties include:
Project Management
Project Planning, Coordination and Management
- Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort
- Directs, coordinates and manages task assignments and completion for entire dealer team
- Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer's goals
- Reviews project site, plans and product specifications
- Single point of contact for, and coordinates with, client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, movers, etc.)
- Establishes Project Timeline and maintains the timeline throughout the project (regularly reviewing with client team)
Project Administration
- Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
Order Management
- Reviews ship dates for adherence to original requirements
- Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping
- Managing Project Status reports for the internal and external team documenting status of vendor purchase orders (ship dates, receiving, etc)
Installation/Implementation
- Supervises site installation, including performance of work, installation administration and timeliness of task completion
- Ensures field paperwork is complete, and delivered in a timely manner
Punch walks
- Pre-punch: meet with Lead Installer and Project Manager (if applicable or Account Manager) prior to punch walk
- Inspect all furniture (focusing on locks, drawers, task lights and any electrified furniture pieces)
- Photograph and document damages and missing product on prints in PlanGrid; mark all installation issues with tape (adjustments and alignments).Include Eats & Client Requests.
- Photograph condition of the furniture in PlanGrid for record.
- Punch with client
- Address issues from pre-punch
- Assure the client issues will be resolved
Post punch
- Walk through with Installer and regroup with Project Manager (if applicable or Account Manager)
- Confirm all installation issues will be resolved
- Provide punch list to internal team and process paperwork for replacements within 24-48 hours
- Send Eats and Client Requests to internal team for Order Processing
Daily Routine: Products Received, Update Punch List Tracker, Schedule
- Plan Grid punch list to be updated regularly and sent to the Internal Team and/or Client (including Eats)
- Schedule install dates with Service Provider and update punch tracker
- Confirm completion
- Signed post install reports, delivery tickets, punch list; send email to verify
- Host Weekly meeting to review CA and Warranty issues within assigned Market
Qualifications + Skills:
- Strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.
- Ability to execute site specific conditions and take and document measurements
- Ability to analyze, plan, schedule and implement project installation
- Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues
- Thorough knowledge of methodologies of quality assurance and standards
- Commercial furniture knowledge
- Outstanding communication skills
- Excellent organizational abilities
