Position Description:
The Project Manager is responsible for planning, leading, and directing several interconnected PAR enterprise restaurant technology deployment projects. This role leads internal and external project teams that specialize in restaurant technology implementations. Projects include customer-specific, customized enterprise software and hardware solutions sold and architected by PAR.
The Project Manager provides ongoing project updates to customers and PAR executives and regularly communicates with customers, PAR colleagues, and third-party partners to keep projects on track. This role works cross-functionally across PAR to achieve strategic goals and business objectives and owns all project-management activities within the assigned scope. Deployment projects may include installation activity that occurs overnight and on weekends, and this role may need to manage related issues and escalations from time to time.
Position Location:
Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois
Reports To:
Sr. Manager, Project Management
What We're Looking For:
- Extensive knowledge of project management methodologies and processes.
- 5+ years of experience in restaurant management or the restaurant technology industry.
- 5+ years of experience working directly within the enterprise customer space.
- 5+ years of project management experience.
- Natural ability to prioritize and execute tasks in a high-pressure environment.
- Ability to resolve project resource challenges.
- Exceptional ability to prioritize work based on the highest value to customers and PAR while aligning with business objectives and strategy.
- Exceptional organizational skills.
- Flexibility to adjust to rapidly evolving business needs.
- Excellent written and verbal communication skills.
- Ability to maintain a flexible schedule to accommodate multiple time zones, overnight or weekend deployment activity, and occasional escalations.
- Ability to travel as required.
Additional skills:
- Experience with Microsoft Office, Jotform, Slack, and Monday.com is preferred.
- Ability to communicate accurate and timely project reporting across multiple levels within PAR and customer organizations, including executive leadership.
- Strong negotiation and stakeholder-management skills across customers, vendors, and third-party consultants.
Unleash your potential: What you will be doing and owning:
- Direct and manage enterprise deployment projects with full accountability for successful delivery.
- Establish and maintain cross-functional project leadership with customers, vendors, and third-party consultants to complete projects on time and within budget.
- Identify and manage issues, risks, project dependencies, milestones, and the critical path to achieve projected outcomes.
- Define, verify, and control project scope and negotiate scope changes with customers.
- Direct, motivate, and lead project team members.
- Manage exceptions and escalate issues that affect deployment projects.
- Attend and facilitate meetings with PAR colleagues, customers, and third-party vendors.
- Provide real-time and scheduled project updates through reporting, meetings, and dashboards.
- Maintain current knowledge of project status and remain prepared to communicate updates at all times.
- Stay actively engaged with stakeholders to support on-time project delivery.
AI Integration:
- Leverage AI tools to identify project risks and dependencies, summarize project activity, improve status reporting and documentation, and support data-informed planning while maintaining appropriate human review and judgment.
Interview Process:
- Interview #1: Phone or Video Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with the Team (via MS Teams)
