Job Description Summary:The Project Manager will be responsible for the entire project life cycle of ModMed solution implementations, focusing primarily on Key and early Strategic customer (1-10 provider) accounts. This includes leveraging Project Management knowledge to effectively lead the implementation while also consulting with the customer on best practices to mitigate risk and achieve success. This role requires a high degree of strategic thinking along with collaboration with our Sales, Training Services, Technology Services, Business Consulting, and Customer Success organizations.
Role & Responsibilities- Responsible for independently managing the successful delivery and implementation of ModMed's solutions, including both internal and external deliverables, internal and external customer stakeholder management, and achievement of ModMed's KPIs for billable utilization, time-to-revenue, CSAT, and adoption. (25%)
- Receive deals from sales, review all knowledge transfer documentation, and order forms to ensure proper project initiation. Based on this, draft a project kick-off and timeline, initiating technical projects and securing tactical resources (training/BC) to lead to a successful implementation.
- Develop detailed work plans, schedules, project timelines, and status reports, using these to conduct regular project calls and/or executive steering committees as necessary.
- Document, update, and maintain all work and time entries in CRM, Project Management tools, or other tools as appropriate from the point of sales hand off till project close.
- Field and manage change requests to balance project risk, delivery KPIs, adoption success, and customer satisfaction. Facilitate necessary change orders, credits, order forms, or addendums via Salesforce/CPQ or Operations teams. (10%)
- Escalate at-risk projects to management and leadership levels as appropriate. Provide executive summaries, recommendations on resolution, or specific requests for support. (10%)
- Collaborate with all internal and external parties to ensure alignment on delivery and mitigation of risk. Internally, this includes but is not limited to Patient Engagement Project Management, Trainers, Technical Consultants, Business Consultants, Sales Managers, Product, or Customer Success Managers. Oversee any necessary iteration of the mutual project plans to ensure success. (10%)
- At times, travel for Project Kick-Off, Project Status, Go-Live, or Project Close at the client's location; availability for up to 25% travel required (10%)
- Maintain updated knowledge and experience for ModMed's products, healthcare service implementations, Project Management methodologies. This may include early access and contribution towards development of new methodologies, tools, or product offerings ModMed is looking to provide. (10%)
Skills & Requirements- Bachelor's Degree; Preferred - Business, Healthcare or similar
- 3-5 Years of related Healthcare or Project Management experience, preferably both
- PMP Certification preferred
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
