Project Manager, Information Technology

Salary : $115,000.00 - $125,000.00 Annually
Location : Access Services, El Monte, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-12
Department: Information Technology
Opening Date: 11/12/2026
FLSA: Exempt

Description
Salary Placement: The salary range provided above represents a good-faith estimate of the salary the Agency expects to pay for this classification. The Agency reserves the right to set salary placement outside of the listed range based on factors including, but not limited to, qualifications and experience, position complexity, internal equity, and organizational need.
Employment Type: At-Will/Non-Union Represented.
Schedule: Flexible (9/80; after the training period is satisfactorily completed). A flexible schedule is dependent on satisfactory job performance, conduct, and attendance and/or may be withdrawn at any time to meet agency needs.
*This position is based at Access Services Headquarters in El Monte and requires a minimum of two (2) in-person workdays per week. A hybrid work arrangement may be available for the remaining workdays, subject to operational needs and management approval. Any remote work arrangement is not guaranteed and is contingent upon satisfactory completion of applicable training periods, job performance, conduct, attendance, and agency needs, and may be modified or withdrawn at any time. Remote work days may still require travel to contractor sites or other field locations as business needs dictate. Regular travel to contractor sites throughout Los Angeles County is required.
SUMMARY

The Project Manager, IT is a journey-level professional classification responsible for independently planning, coordinating, and managing Information Technology projects from initiation through implementation and closeout. The position works with internal stakeholders, IT functional teams, vendors, and service providers to define business requirements, develop project plans, establish and improve business processes, coordinate system testing and implementation, and provide user training and documentation.
The Project Manager, IT monitors project scope, schedules, resources, risks, issues, budgets, and deliverables to ensure projects are completed timely, within established requirements, and at the appropriate level of quality. The position exercises independent judgment in managing assigned projects and supports continuous improvement initiatives by evaluating existing systems and business processes and identifying opportunities to improve operational effectiveness through technology.
The Project Manager, IT reports to the Manager of Information Technology.
SUPERVISORY RESPONSIBILITIES

May provide supervisory oversight to one staff member.
Examples of Duties
Duties may include, but are not limited to, the following:

• Plans, coordinates, and manages IT projects from initiation through implementation and closeout, including requirements, testing, training, and deployment.
• Develops and maintains project plans, including scope, objectives, schedules, milestones, resources, risks, budgets, and deliverables.
• Monitors project progress, identifies potential risks or issues, and coordinates appropriate solutions to keep projects on schedule and within established requirements.
• Develops and monitors project performance measures and Key Performance Indicators (KPIs), including schedule, budget, resources, risks, and overall project health.
• Provides regular project status updates to IT leadership and key stakeholders regarding progress, milestones, risks, issues, and outstanding decisions.
• Works with business units, subject matter experts, and end users to gather, analyze, document, and validate business and system requirements.
• Evaluates existing systems and business processes and develops process maps, workflows, functional requirements, and procedures to support system and process improvements.
• Identifies opportunities to improve business processes through technology, automation, system configuration, and improved workflows.
• Collaborates with IT staff, business units, vendors, consultants, and service providers to ensure technology solutions meet established business and project requirements.
• Maintains project documentation, including project plans, requirements, meeting notes, decisions, status reports, testing documentation, training materials, and implementation records.
• Develops test plans, test cases, and user acceptance testing (UAT) scenarios and coordinates testing to ensure systems meet established requirements.
• Tracks and coordinates the resolution of issues and defects identified during testing and implementation.
• Coordinates system implementation and deployment activities, including user communications, documentation, training, and organizational readiness.
• Develops and delivers training and instructional materials to support the successful adoption of new or modified systems and processes.
• Facilitates project meetings, documents decisions and action items, and follows up on outstanding items through completion.
• Performs other duties as assigned.

Typical Qualifications
A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:
Education

Bachelor's Degree (BA, BS) from a four-year college or university with a major in business, mathematics, information systems, computer science or closely related field. Master's degree is preferred.
Experience

Minimum of five years progressively responsible experience in a centralized Information Technology organization, performing IT Governance, Project Management, and resource management activities, or related experience; or equivalent combination of education and experience.
Equivalency Provision

NA
Licenses/Registrations

NA

Certificates

Certified ScrumMaster (CSM), Project Management Professional (PMP), PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), Certified in Business Analysis (CCBA), or other relevant project management, Agile, or business analysis certification is desirable
KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Principles and practices of project and program management.
• Information technology project lifecycles and system implementation methodologies.
• Business and systems analysis methods, including requirements gathering and process mapping.
• Project scope, schedules, milestones, dependencies, risks, resources, budgets, and change management.
• Software and system testing methodologies, including user acceptance testing.
• Business-process improvement and workflow analysis.
• Project performance measurement and Key Performance Indicators.
• Vendor and consultant coordination.
• Preparation of project documentation, procedures, reports, presentations, and training materials.

Skill in:

• Planning, organizing, and coordinating multiple IT projects, priorities, schedules, and deliverables.
• Developing and maintaining project plans, schedules, status reports, risk and issue logs, action-item tracking, and related project documentation.
• Gathering, analyzing, documenting, and validating business and functional requirements.
• Analyzing business processes and developing process maps, workflows, and procedures.
• Identifying project risks, issues, dependencies, and potential impacts and developing appropriate recommendations or corrective actions.
• Coordinating system testing and user acceptance testing and documenting and tracking results through resolution.
• Facilitating project meetings, requirements sessions, testing activities, and stakeholder discussions.
• Preparing and delivering clear reports, presentations, procedures, training materials, and project communications.
• Coordinating effectively with technical staff, business users, management, vendors, consultants, and service providers.
• Using project management, collaboration, documentation, and productivity tools to organize and monitor project activities and deliverables.

Ability to:

• Independently manage assigned IT projects from initiation through implementation and closeout.
• Manage multiple projects and competing priorities while meeting established schedules, requirements, and quality expectations.
• Translate operational and business needs into clear business and functional requirements.
• Understand technical information sufficiently to coordinate effectively between technical and non-technical stakeholders.
• Evaluate project performance and recognize potential scope, schedule, budget, resource, quality, and implementation concerns.
• Exercise sound independent judgment and appropriately escalate significant project risks, issues, or decisions.
• Establish priorities, organize work, monitor progress, and follow through on project commitments and deliverables.
• Communicate complex project and technical information clearly to technical and non-technical audiences.
• Build effective working relationships and facilitate collaboration among stakeholders with different operational and technical priorities.
• Adapt to changing project requirements, priorities, technologies, and organizational needs.
• Develop and deliver effective user training and instructional materials.
• Communicate clearly and effectively, both orally and in writing.

WORKING CONDITIONS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The employee may be required to drive company vehicle for business purposes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

The noise level in the field environment varies considerably. In the course of employment, employee may visit service provider or other contractor's premises which may include exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified.

Supplemental Information
The Selection Process

This recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization.

Pre-employment

As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents.

Emergency/Disaster Response - Service Workers

All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency.