5+ years of project management experience in customer-facing implementations or technology projects within SaaS/B2B environments.
Experience managing multiple projects with competing priorities and shared resources.
Understanding of B2B integrations including EDI, APIs, and ERP connectivity preferred.
Demonstrated ability to maintain accurate project schedules and status reporting.
Proven communication skills for stakeholder coordination and customer interaction.
Project management certification (PMP, CAPM, or equivalent) is an asset.
Responsibilities
Own and maintain project boards, ensuring accuracy in project phases and updates.
Plan and facilitate project kickoff meetings with stakeholders and prepare tailored materials.
Lead customer-facing kickoff meetings, outlining expectations and milestones.
Initiate customer communications post-project assignment to clarify the implementation process.
Proactively identify and address project risks, dependencies, and blockers.
Manage change request processes and facilitate discussions with implementation teams.
Ensure smooth transitions from Implementation to Customer Success with clear communication.
Benefits
Competitive compensation and comprehensive benefits package including health spending account.
Three weeks' vacation plus five personal days and additional paid holidays.
Company matched GRSP contributions for retirement savings.
Flexible summer hours promoting a strong work-life balance.
Education subsidies for professional development.
Maternity, Parental, and Compassionate Care Leave top-up program.
$500 allowance for home office setup for new hires.
Full Job Description
Project Manager II
Position Description:
The Project Manager II owns the schedule, sequencing, and resourcing of complex implementation projects. This role owns the when and the who for assigned projects so that customers reach value on the date we committed to, and internal stakeholders can see where every project actually stands. Working closely with Implementation Specialists, EDI Analysts, Onboarding Specialists, Customer Success, and Sales, the Project Manager II holds the project board, drives kickoff and milestone communication, manages change requests, and surfaces blockers before they cause a slip.
Positions Available: 1
What You Will Do:
Own and maintain project boards for assigned implementations, ensuring project phases, owners, target dates, status updates, risks, open items, and action plans are accurate and reviewed weekly.
Plan and facilitate internal project kickoffs with all required stakeholders, including the preparation and customization of kickoff materials, project objectives, roles, timelines, and success criteria.
Plan and lead customer-facing kickoff meetings, delivering tailored materials that establish expectations, milestones, responsibilities, communication cadence, and next steps.
Initiate customer welcome communications following project assignment, ensuring customers understand the implementation process, key contacts, timelines, and upcoming activities.
Develop and manage project schedules aligned with scope, customer commitments, and internal capacity, coordinating work across Implementation Specialists, EDI Analysts, and Onboarding Specialists.
Proactively identify project risks, dependencies, and blockers, driving timely resolution or escalation before they impact timelines or customer commitments.
Own change request management processes, including facilitating change discussions with Implementation Specialists, evaluating business justification, assessing timeline and resource impacts, and securing appropriate approvals before work begins.
Review sales handoff documentation during project intake to identify scope gaps, missing requirements, or unclear commitments, addressing issues before they impact project execution.
Manage customer communications throughout key project milestones, ensuring customers have clear visibility into project progress, upcoming activities, risks, and decisions.
Maintain visibility into upcoming resource requirements across assigned projects, identifying capacity constraints and potential conflicts early.
Coordinate successful transitions from Implementation to Customer Success and Account Management by ensuring open items, commitments, documentation, and customer expectations are clearly transferred.
Provide regular project reporting on status, risks, dependencies, and forecasted go-live dates, ensuring escalations include clear context and recommended actions.
Contribute to the continuous improvement of implementation processes by developing and enhancing project templates, kickoff materials, status reporting standards, and reusable project management resources.
Other duties as assigned.
What You Will Bring:
5+ years of project management experience delivering customer-facing implementations, professional services engagements, or technology projects within a SaaS or B2B technology environment.
Proven experience managing multiple concurrent projects with competing priorities, timelines, dependencies, and shared resources.
Understanding of B2B integrations, including EDI, APIs, ERP connectivity, data workflows, or other complex technology implementations is preferred.
Demonstrated ability to manage project schedules, maintain accurate status reporting, implement change control processes, and proactively escalate risks.
Strong ability to hold internal teams and customers accountable to agreed-upon timelines, deliverables, and project commitments.
Exceptional facilitation, meeting management, stakeholder coordination, and customer communication skills.
Excellent written communication skills with strong attention to detail in project documentation, status updates, requirements tracking, and customer communications.
Ability to collaborate effectively across cross-functional teams, including Implementation, Sales, Product, Customer Success, Support, and other internal stakeholders.
Project management certification (PMP, CAPM, or equivalent) is considered an asset.
Highly professional, self-motivated, and accountable, with the ability to work independently, take initiative, and drive successful project outcomes.
Compensation
Salary Range: $100,000 - 105,000 annually, based on experience and qualifications
What You Can Expect at LBMX
Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
Three weeks' vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
Company matched GRSP contributions
Flexible summer hours and a strong commitment to work-life balance
Education subsidies to support your professional growth
Maternity, Parental, and Compassionate Care Leave top-up program
