Bachelor's degree in Business Administration, Information Technology, Health Administration, or equivalent experience.
3-5 years of project management experience in healthcare, especially with digital health solutions.
Project Management Professional (PMP) certification preferred or actively pursuing.
Lean/Six Sigma training or quality improvement experience is a plus.
Strong facilitation, collaboration, and negotiation skills with diverse stakeholders.
Excellent written and verbal communication, presentation, and influencing skills.
Strong analytical, organizational, and time-management skills; adept at managing multiple priorities.
Understanding of clinical workflows and data utilization for improvement.
Proficiency in Microsoft 365 and project planning tools.
Responsibilities
Plan, design, and deliver medium-scale digital and clinical transformation projects.
Conduct needs assessments to define project scope, objectives, and deliverables.
Support business case development by gathering requirements and analyzing data.
Lead end-to-end implementation of projects, coordinating interdisciplinary activities.
Develop and manage integrated project plans and communication strategies.
Build strong relationships with stakeholders to facilitate change adoption.
Prepare project status reports and ensure accurate documentation of project information.
Promote continuous quality improvement aligned with organizational values.
Benefits
Opportunity to work on impactful digital health initiatives.
Collaborative work environment with diverse stakeholders.
Professional development opportunities, including potential for PMP certification.
Engagement in continuous quality improvement practices.
Supportive organizational culture aligned with health mission.
Full Job Description
The Digital Project Manager II is responsible for planning and delivering medium-scale digital health initiatives within the Digital Project Management Office. Working in partnership with clinical, operational and technical stakeholders, the Project Manager II supports the evaluation and implementation of digital health solutions (including patient-facing applications and workflow-enabling tools)
Main Responsibilities
Key Responsibilities
Project Planning & Development
Plan, design and deliver medium-scale digital and clinical transformation projects impacting one or more departments.
Conduct needs assessments to define scope, objectives, deliverables, timelines, risks and resourcing requirements.
Support development of business cases and project proposals by gathering requirements, analyzing data and incorporating best practices.
Maintain project schedules, budgets and documentation to support delivery on time and within agreed constraints.
Project Implementation & Delivery
Lead end-to-end implementation of assigned projects, coordinating activities and deliverables across interdisciplinary teams.
Develop and manage integrated project plans, workplans and communication plans.
Apply standard project management tools, templates and governance practices; contribute to continuous improvement of PMO standards.
Track milestones, issues, decisions and actions; escalate risks and barriers appropriately.
Stakeholder Engagement & Change Support
Build strong working relationships with clinical, operational, digital and vendor stakeholders to enable adoption and sustained change.
Facilitate working sessions, project meetings and workshops; ensure clear documentation and follow-up.
Support change management activities (e.g., readiness planning, training coordination, communications, workflow impacts) in collaboration with partners.
Monitoring, Documentation & Reporting
Prepare project status reports, dashboards and presentations for sponsors and governance forums.
Ensure accurate collection, analysis and documentation of project information, decisions and outcomes.
Maintain project repositories and support lessons learned and post-implementation reviews.
Quality Improvement & Performance Measurement
Promote a culture of continuous quality improvement aligned with Unity Health Toronto's mission and values.
Collaborate with stakeholders to define measures of success and monitor project benefits and performance indicators.
Corporate & Cross-Functional Responsibilities
Represent the Digital PMO on committees, working groups and project forums as assigned.
Perform cross-functional duties as required to support corporate priorities and program delivery.
Safety & Confidentiality
Adhere to all patient and employee safety and confidentiality policies.
Identify, report and respond to safety risks and confidentiality breaches in accordance with hospital procedures.
Qualifications
Bachelor's degree in Business Administration, Information Technology, Health Administration or an equivalent combination of education and experience.
3-5 years of project management experience in a healthcare environment, including experience supporting evaluation and/or implementation of digital health solutions and/or patient-facing applications (preferred).
Project Management Professional (PMP) certification preferred (or actively pursuing).
Lean/Six Sigma training or demonstrated quality improvement experience is an asset.
Demonstrated facilitation, collaboration and negotiation skills with diverse stakeholder groups.
Excellent written and verbal communication, presentation and influencing skills.
Strong analytical, organizational and time-management skills; ability to manage multiple priorities in an ambiguous environment.
Understanding of clinical workflows and the use of clinical/operational data to support improvement.
Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams) and project planning tools (e.g., Microsoft Project) required.
Demonstrated professionalism, adaptability and commitment to Unity Health Toronto's mission and values.
