Description
Job Summary:
The Project Manager is responsible for leading IT enterprise systems optimization, business process improvement, and modernization initiatives within the client's established Center of Excellence. This role will oversee assessments, business process reviews, and reengineering efforts across enterprise systems, such as ERP including Finance, HR and Payroll business areas.
The Project Manager may also lead the implementation of additional ERP modules, integrations, or complementary technology solutions designed to enhance existing system functionality and business operations.
Working closely with the technology leadership, business stakeholders, and technical teams, this role manages the full project lifecycle, ensuring initiatives align with organizational priorities and deliver measurable improvements. The position requires strong project management skills, business process analysis, proactive problem-solving, and the ability to coordinate complex cross-functional initiatives.
Essential Responsibilities:
• Collaborate with business stakeholders and technical teams to develop comprehensive project plans, documentation, schedules, and deliverables.
• Lead system/module assessments, business process reviews, and reengineering initiatives across business units.
• Identify opportunities to optimize existing ERP functionality, streamline workflows, and improve operational efficiency.
• Manage projects involving ERP enhancements, additional modules, system integrations, and complementary technology solutions from planning through implementation.
• Facilitate project meetings, maintain project documentation, identify risks, resolve issues, and ensure on-time, on-budget delivery.
• Communicate effectively with technical and non-technical stakeholders across the organization.
• Manage project scope, schedules, budgets, and resources to ensure alignment with organizational objectives.
• Obtain appropriate approvals for project changes and scope adjustments, as applicable.
• Provide regular project status reports, recommendations, and updates to all required leadership stakeholders.
• Oversee project documentation, business requirements, process mapping, and the development of actionable improvement plans.
• Coordinate testing, user acceptance, and resource participation throughout implementation initiatives.
• Foster strong working relationships across departments to support collaboration, change management, and successful project outcomes.
Corporate Standards:
• Comprehend and align to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach.
• Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.
• Understand Worldgate's mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors.
• Comply with criminal background check standards by maintaining a clear record throughout employment.
Key Competencies:
• Project Management
• Problem Solving
• Stakeholder Management
• ERP Implementation Management
• Risk Management
• Leadership
Qualifications & Skills:
Required:
• Bachelor's degree (B.A. or B.S.) from a four-year college or university
• Minimum of 3 years' experience as a Project Manager leading IT or enterprise systems projects
• Experience leading an ERP implementation project (e.g., Finance, HR, Payroll, or Time & Attendance modules).
• Experience managing multi-year ERP implementation or transformation programs from planning through deployment and stabilization.
• Experience coordinating cross-functional business and technical teams during enterprise system implementations.
• Demonstrated ability to manage multiple priorities in a fast-paced project environment
• Strong organizational and communication skills, with the ability to engage effectively with technical and non-technical stakeholders across the organization
• Proven ability to lead diverse teams, facilitate meetings, and drive results through collaboration and accountability
• Proficiency in computer skills - word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing
Preferred:
• PMP certifications are a plus
• Experience supporting public-sector or K-12 education clients is preferred.
