ResponsibilitiesYou will join our CSM-Project (Onboarding) team in the Philadelphia area. You'll be the strategic and operational backbone of our most complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.
What you'll own:- Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
- Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
- Own the configuration and setup advisory for each customer: you'll develop deep product knowledge across our full suite to deliver the kind of tailored, hands-on implementation DiliTrust is known for.
- Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project.
- Be the face of DiliTrust during the implementation phase , laying the groundwork for a trusted, lasting partnership that continues well beyond go-live.
- Connect the right people at the right time : coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients.
- Apply an agile project management methodology , adapting your approach to each client's complexity and pace.
- Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams.
- Travel to customer sites as needed to support key project milestones (up to 10-15% travel).
ProfileYou're not just a project coordinator. You're the kind of person who naturally takes ownership, earns trust quickly, and stays calm when projects get complex.
- 2+ years of experience managing SaaS or software implementation projects in a client-facing role.
- You've been in the room when things go sideways -- and you know how to keep stakeholders aligned and timelines intact.
- You speak both languages : comfortable talking strategy with a General Counsel and configurations with an IT architect.
- You ask the right questions before things become problems, and you bring solutions, not just status updates.
- You're intellectually curious about legal operations, governance, and the technology transforming them.
- You thrive in fast-moving, cross-functional environments and bring structure without bureaucracy.
- Bilingual or multilingual skills are a plus given our global client base.
Recruitment Process- Talent Acquisition
- Head of Customer Success
- Chief Customer Officer
