High School diploma or GED required; Bachelor's Degree preferred
5+ years supervisory or managerial experience
5+ years in telecommunications or related technical/construction field
Proficient in Microsoft Office (Word, Excel, MS Project)
Experience in customer interface; acting as liaison between customer and the Company
Demonstrated ability to manage multiple tasks/projects simultaneously
Ability to secure and maintain a Company-sponsored American Express Card
Responsibilities
Partner with Technical Manager to implement network operations policies and procedures
Recruit, onboard, train, and mentor Network Operations Technicians
Monitor regional network operations performance through audits and inspections
Capture lessons learned to enhance the network operations program
Serve as the primary escalation point for site-level quality issues
Act as a customer advocate to exceed client expectations
Manage project staffing, workload distribution, and customer delivery progress
Ensure project profitability and accuracy of job cost postings
Benefits
Competitive Pay
401K plan with Employer Contribution Match
Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional coverage for Long-term Disability, Critical Illness, and more
Discount programs for Auto and Home Insurance
Full Job Description
Job Summary:
The Low Voltage Project Manager is the overall manager for assigned project(s). The Project Manager ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals.
Job Duties and Responsibilities:
Partner with the Technical Manager, Engineering to define andimplement FDC network operations policies, procedures, andstandards
Recruit, onboard, train and mentor Network OperationsTechnicians across an assigned region
Monitor regional network operations performance through audits,reporting, and site inspections
Capture lessons learned and feedback to strengthen the overall group's network operations program
Serve as the primary escalation point for site-level quality issues.
Act as a customer advocate, ensuring all regional projects meet orexceed client expectation
The Low Voltage Project Manager will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all security systems project related staff. Effectively manage all human resource issues (and escalate as needed) per Company policies and procedures. Complete recommendations for project related employees' performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives.
The Low Voltage Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress.
The Security Systems Project Manager will plan for, manage, monitor and maintain project profitability to achieve Company goals.
The Low Voltage Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.
The Low Voltage Project Manager will manage all related quality and safety issues on customer work.
The Low Voltage Project Manager will participate in and/or facilitate the bid process.
The Low Voltage Project Manager acts as the Company liaison for interface with customer representative(s).
The Low Voltage Project Manager will create, develop and implement account process improvement(s).
Other responsibilities as assigned.
Qualifications
Physical and Mental Requirements:
The Low Voltage Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s).
Must promote the Company culture and mission to all employees, vendors, clients and business partners.
Must have proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
Must able to travel within branch territory and/or regional territory as needed.
Must have the ability to learn Company and customer project management systems. The Security Systems Foreman must also have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
Must be able to secure and maintain a Company sponsored American Express Card.
Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.
Education, Certification, License, and Skill Requirements:
Must possess at least a High School diploma or GED equivalency; Bachelor's Degree preferred.
Must have experience in customer interface, such as liaison between the customer and the Company.
Must possess a minimum of five (5) years of supervisory or managerial experience.
Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field.
Must be proficient with Microsoft Office (Word, Excel and MS Project).
Must meet Company minimum driving standards.
Must be able to manage multiple tasks/projects simultaneously.
Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover.
English language proficiency, including the ability to speak, read, write, and understand English, is required. This is based on the requirement to communicate directly with customer(s) and other employees, to complete regular reporting both to management and to the customer, and to promote safety and efficient communication in the case of emergencies.
