High school diploma or equivalent required; Associates or Bachelor's degree preferred.
4-6 years of construction experience in homebuilding or related real estate industry required.
Strong experience in delivering high-quality customer service programs.
Demonstrated leadership capabilities, including motivating teams and employee development.
Proficient in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
Responsibilities
Manage construction team for multiple communities and oversee projects from start to finish.
Recruit, train, and retain construction staff while addressing performance gaps.
Plan and direct staff and trade partners in the construction of residential homes.
Monitor construction milestones and ensure timely completion of homes.
Ensure customer service metrics are met and manage customer concerns effectively.
Maintain safety standards and facilitate weekly safety meetings with staff and trade partners.
Drive the permit and inspection process, ensuring compliance with regulations.
Benefits
Health insurance coverage.
Employee wellness program.
Life and disability insurance.
Retirement savings plan.
Paid holidays, sick time, and vacation.
Full Job Description
The Opportunity
Responsible for management of the construction team for multiple communities, complex/high volume operations, and/or start-up divisions. Oversee construction from dirt through closing while maximizing profits and maintaining excellence through the business model. Ensure quality assurance and customer satisfaction are maintained throughout the construction process. Provide daily supervision and coordination of tasks for 2 or more direct reports.
Key Responsibilities
Performance Management:
Work with Construction Director and VP to recruit staff, train and retain construction staff through proper coaching and performance management on construction non-negotiables and scorecards. Identify performance gaps and offer solutions to narrow the gap.
Ensure all required training is complete and performance reviews are conducted.
Supervise daily activities of 2 or more direct reports and troubleshoot any escalated construction and customer service issues.
Point person/liaison to field staff and division management.
Construction/Cycle Time/Home Readiness:
Plan and direct KB staff and trade partners in the construction and completion of quality residential homes with strong commitment to executing the business model and 100% Complete/100% Satisfied program.
Responsible for milestone report (slab to frame, frame to mechanical, drywall to cabinet and cabinet to final).
Ensure consistent application of "Even Flow", homes completed per schedule (daily starts, closings and monthly deliveries).
Schedule and monitor trade partners during the entire construction process from start to closing. Informs and trains trade partners regarding company policies and procedures, including safety and OSHA compliance.
Approve trade partner's purchase orders and invoices for assigned homes, while ensuring completion of work in a quality and timely manner. Maintains trade partner scorecards on performance and submits to purchasing.
Monitor subdivision cleanliness and hold trade partners responsible for daily clean-up. Interact with Architecture, Engineering, Studio, Purchasing and DUP and consider their input/deadlines during the process to ensure timely quality construction.
Customer Service:
Responsible and accountable for daily customer service metrics including average days to close claims, average cost per claims and ensuring no claims go over 14 days.
Continually strive for superior CSI ranking in specific market.
Responsible for executing all home deliveries 100% complete and signed off by COE by the homebuyer.
Monitor and resolve customer or construction concerns to facilitate smooth final closing process.
Manage Pre-Construction and Pre-Drywall orientations with buyers to reinforce contact with buyer throughout the construction process.
Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
Participate in Community Teams, and take ownership of construction matters/issues. Works directly with the salesforce with an emphasis in teamwork and customer satisfaction.
Safety & Quality Standards:
Maintain a safe work site by implementing good housekeeping regulations and safety requirements, enforcing safe work habits and observing OSHA and any state-level agencies' regulations.
Facilitate weekly safety meetings with staff and trade partners
Ensure Quality Checkpoints are completed and provides daily status updates on the construction progress on each unit.
Manage the installation and maintenance of SWPPP for the construction site.
External Partnerships (trade partners, municipalities, building officials):
Ensures the community is working with NHQ certified trade partners
Drives the permit and inspection sign-off process on a timely basis
Responsible for inspection process in assigned homes and interacts with VA, FHA, City, County, State and Conventional inspectors involved in the homebuilding process
What You Bring
High school degree or equivalent required
Associates or Bachelors degree preferred
Construction Management vocational degree or certificate preferred
4-6 years of construction experience in homebuilding or related real estate industry required
Strong experience in delivering high quality customer service programs.
Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
Strong people skills, including the capability to handle various personalities and develop professional relationships
Action oriented, with the drive to push projects and tasks to successful closure
Proven ability of being customer centric by seeking solutions from the customer's perspective
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
Makes quick and accurate decisions based heavily on facts, data and/or metrics
Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.
Requirements
Work full-time schedule with flexibility for overtime when necessary
Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
Local travel required within designated division
Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Ability to stand or sit for extended periods.
Ability to move about work location.
Ability to drive/travel as needed.
Ability to walk up and down stairs.
Ability to observe details at close range and communicate information so others will understand.
Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)
Compensation Details and Benefits
KB Home offers a competitive base pay. Other rewards may include bonuses or role-specific awards.
KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time and vacation.
About KB Home
KB Home is a homebuilding company that constructs and sells various types of homes in the United States. The company was founded in 1957 and is headquartered in Los Angeles, California. KB Home operates in four segments: West Coast, Southwest, Central, and Southeast. The company's homes are designed to appeal to a range of homebuyers, including first-time, move-up, and active adult homebuyers. KB Home also offers financial services, such as insurance and title services, to its homebuyers. The company has built more than 650,000 homes since its founding.
