Your RoleWe are seeking a visionary and operationally strong Project Management Lead to establish, scale, and mature our Project Management Office (PMO) from the ground up. In this role, you will be responsible for defining the governance models, standard methodologies, and delivery frameworks that power Zip's enterprise deployments. Beyond establishing the infrastructure, you will lead, mentor, and coach a growing team of high-performing project managers. You will collaborate cross-functionally with Product, Engineering, and Customer Success leadership to optimize our delivery lifecycle and accelerate time-to-value for strategic global clients.
You Will- Build and Mature the PMO: Architect and implement Zip's project management standards, methodology templates, and tooling to create a scalable delivery practice.
- People Management & Leadership: Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
- Hands-On Project Execution: Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
- Portfolio Governance: Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines.
- Metrics & Continuous Improvement: Define and track operational metrics (e.g., project velocity, milestones hit, time-to-value) to continuously optimize post-sales execution.
- Cross-Functional Collaboration: Partner closely with Product and Engineering leadership to communicate enterprise deployment needs, streamline feedback loops, and shape product readiness.
- Executive Escalations: Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction.
Qualifications- 8+ years of experience in enterprise software implementation, technology consulting, or complex project management.
- 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams.
- Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment.
- Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies.
- Outstanding communication, negotiation, and relationship skills; expert ability to influence decision-making and push back constructively at the executive level.
- Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action.
The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 Health, vision & dental coverage
- 🚠Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
