3+ years of programmatic/CTV experience, particularly with SSP, DSP, or partnership management
Hands-on experience with deal intake/order entry in an OMS
Technical fluency with SSP/DSP platforms and deal structures
Experience troubleshooting technical/delivery issues and coordinating cross-functionally
Strong analytical skills for performance data analysis
Excellent communication skills for translating technical details
Proficient in Microsoft Office, especially Excel
Bachelor's Degree or equivalent work experience
Responsibilities
Support day-to-day management of Agency, SSP, and DSP partnerships as the primary contact
Maintain partner service touchpoints and prepare for quarterly business reviews
Build and sustain relationships with partner-side technical and account teams
Manage deal intake and order entry in the OMS, ensuring accuracy
Perform pre-sale validation of Salesforce opportunity details and targeting parameters
Monitor deal health and performance metrics to flag risks proactively
Act as the technical lead between Programmatic Partnerships and cross-functional teams
Benefits
Comprehensive health insurance options
Flexible work hours and remote work opportunities
Professional development and training programs
Generous paid time off and holiday schedule
Retirement savings plan with company match
Full Job Description
Job Summary
The Account Manager, Programmatic Partnerships supports the Programmatic Partnerships and Business Development teams in managing a portfolio of Agency, SSP and DSP relationships. This role acts as the cross-functional technical lead on client relationship management and performance - translating partner needs into internal execution across Ad Ops, Yield, Product, Data, and Finance, and surfacing performance insights back to partners and leadership. It sits at the intersection of account management and technical partnership management.
Responsibilities
DUTIES & RESPONSIBILITIES
Partnership Support & Relationship Management
Support day-to-day management of a portfolio of Agency, SSP and DSP demand partnerships, serving as the primary point of contact for operational and technical questions
Help maintain partner service (touchpoints, QBR prep) established by BD, Sales, and Programmatic Operations team
Build and sustain working relationships with partner-side technical and account teams to resolve issues efficiently
Deal Intake & OMS Operations
Manage deal intake and order entry in the OMS, ensuring PG and PMP deals are configured accurately before handoff to Ad Ops
Perform pre-sale validation - confirming Salesforce opportunity details, rate card alignment, and targeting parameters - before deals are created
Flag custom or non-standard requests to internal teams for appropriate cross-functional review
Monitor deal health, including pacing, delivery, and win rate/eCPM versus floor CPM, to flag risk before it becomes externally facing
Monitor PG and PMP pacing to ensure deals are tracking from a performance POV
Produce raw data pulls and standard reporting to support partner and client communication
Technical & Cross-Functional Leadership
Act as the technical lead between Programmatic Partnerships and Ad Ops, Yield, Product, Data, and Finance, ensuring deal parameters, integrations, and data feeds are set up correctly
Troubleshoot SSP/DSP-side technical and delivery issues, partnering with Ad Ops on root cause and resolution (consistent with a Tiered Troubleshooting model)
Support integration and onboarding of new SSP/DSP partners, including cross-functional communication and evaluation criteria
Deal & Performance Management
Support creation and maintenance of programmatic library deals (e.g., RON, News, Live Sports, 1st-Party Addressable Data) to meet partner and buy-side needs
Monitor deal and partner performance against established KPIs/benchmarks, flagging pacing or quality issues proactively
Support the full campaign lifecycle from deal creation through QBR/Wrap Reporting with regular client check-ins, including monitoring and optimization recommendations
Analyze partner and deal performance data to inform pricing, technical, and deal parameter decisions
Business Operations & Reporting
Support internal infrastructure development for scaling the programmatic partnerships business (SSP data feeds, OMS and Salesforce, reporting tools), partnering with Finance as reporting infrastructure evolves
Monitor demand quality and advertiser trends across sales channels and help surface revenue opportunities
Qualifications
QUALIFICATIONS
Required
3+ years of programmatic/CTV experience, with direct exposure to SSP, DSP, or partnership management
Hands-on experience with deal intake/order entry in an OMS (e.g., Pilot, Operative, Boostr)
Technical fluency with SSP/DSP platforms and familiarity with deal structures (PG, PMP, Open Auction)
Experience troubleshooting technical/delivery issues and coordinating cross-functionally to resolve them
Strong analytical skills; comfortable working in various SSP dashboards and gathering performance data to inform recommendations
Excellent communication skills, with the ability to translate technical detail for both partners and internal stakeholders
Proficient in Microsoft Office, especially Excel and data analysis
Bachelor's Degree or equivalent work experience
Preferred
Experience with Salesforce or similar CRM/reporting tools
Experience in working in various Order Management Systems (ShowSeeker, Operative, Boostr, etc)
Previous programmatic experience in Ad Ops, Technical Account Management, or Product
Exposure to SSP capability evaluation or partner onboarding processes
Familiarity with content signals and bid request metadata
Experience supporting Programmatic Partnerships in a revenue-generating capacity
Familiarity with the broader ad-tech landscape, including major SSP, DSP, and data partner players
