Bachelor's Degree in Industrial Engineering, Operations Management, or Supply Chain Management
5-7 years of program management experience in a manufacturing environment, preferably PCBA
Strong analytical, financial, and budgeting skills
Proficient in MS Office Suite: Word, Project, and PowerPoint
Familiarity with MRP/ERP systems like Oracle, SAP, or QAD is advantageous
Responsibilities
Collaborate with customers on product introduction and mass production roadmaps
Manage customer demand and orders effectively
Review and finalize customer quotations
Drive delivery schedules and ensure clear build status with planning
Oversee reverse logistics management including rework and RMAs
Maintain quality service and operational performance standards
Develop and nurture client relationships to identify service needs
Manage product margins and pricing for new products
Benefits
Comprehensive health insurance
401(k) retirement plan with company match
Paid time off and holidays
Professional development opportunities
Flexible work environment
Full Job Description
Job Title: Program Manager
Location: Newark, CA
Job Function: Program Management
Reports to: Vice President of Program Management
Job Overview:
The Program Manager leads customer focus team and provides enterprise-level support for Unigen products and services to designated customer, ensuring quality service, operational performance and effective coordination and communication with the customer, and manages account profitability.
Primary Job Responsibilities:
Collaborate with customer on product introduction to mass production road map
Rationalize customer demand and manage customer orders
Review and finalize customer quotation
Drive delivery and ship schedule with planning department clear to build status
Manage business transfer and ramping plan
Responsible for reverse logistics management such as rework and RMA
Ensure quality service and operational performance within the parameters of program and delivery standards:
Perform excess material review on a monthly basis
Prepare PPV summary on monthly basis
Follow-up with accounts receivable on escalated cases for outstanding invoices
Propose and coordinate statements of work (SOW)
Maintain and communicate Action Item Matrix for each program
Develop and manage client relationship and business within the program
Proactively learn about client business, identify service needs
Effectively manage product margin and pricing for new products, drive E&O resolution
Report key business indicators and provide analysis on capital expenses
Propose business solutions and drive changes within the program
Manage and coordinate QBR upon customer request
Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Project risk management
Identifying, assessing, prioritizing, documenting and managing risk and its impact
Follows mitigation or contingency plans to address or exploit risk.
Monitors progress against plans, identifying and tracking barriers.
Other duties and responsibilities related to Program Management as assigned
Required Education and Experience:
Bachelor's Degree in Industrial Engineering , Operations Management, or Supply Chain Management related field
Program Management work experience in manufacturing environment preferably PCBA
Analytical, financial and budgeting skills
Proficient in MS Office Suite: Word, Project, and PowerPoint,
Experience in using MRP/ERP systems such as Oracle, SAP, and QAD is a plus
