Summary
The Program Manager is responsible for leading the planning, organization, and management of complex programs and projects, ensuring successful execution within defined scope, quality, time, and cost constraints. This role encompasses overseeing both established business programs and new business initiatives, with a focus on strategic leadership and high-impact decision-making. The Program Manager will autonomously handle complex programs, often involving multiple teams and higher contract values, and will provide guidance to other program managers.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Customer Liaison: Serve as the primary point of contact with customers on all program matters,
• Program Planning: Develop comprehensive program plans, including task definitions, schedules, budgets, and risk management strategies.
• Program Execution: Implement and execute program plans. Continuously assess ongoing program status, comparing results to the plan, and adjusting to ensure desired outcomes.
• Quarterly Program Reviews (QPR): Support QPR by reporting on financial, customer, technical, schedule, resource, quality, and risk factors. Update spend plans for labor, materials, and other direct costs (ODC).
• Relationship Management: Maintain effective relationships with customers and suppliers. Act as the customer advocate within the company to ensure their reasonable expectations are met. Ensure subcontractors are treated professionally and transparently.
• Resource Negotiation: Collaborate with Engineering Managers and other company management to ensure the timely allocation and withdrawal of human resources for the program.
• Documentation: Establish and maintain program office files for all correspondence with internal and external stakeholders.
• Communication: Foster effective communication within and among assigned staff to ensure all tasks are completed and interfaces between team members and program components are well-defined and consistent.
• Risk Management: Perform and manage risk analyses to minimize program impacts.
• Contract Compliance: Ensure all deviations from contracts and subcontracts are processed through the appropriate channels.
• Regulatory Compliance: Adhere to all company processes, procedures, and government regulations.
• Proposal Management: Manage assigned proposal efforts, ensuring alignment between the scope of work and company bids. Ensure bid submissions are competitive and offer reasonable profit opportunities.
• Additional Tasks: Perform other related tasks as assigned by the Director/Deputy Director of Programs or senior management.
• Data Delivery: Plan and ensure the timely delivery of all contractually required management and technical data.
• Customer Expectations: Identify and understand customer expectations beyond contractual requirements early in the program. Resolve discrepancies to ensure alignment with company goals.
Travel
This position may require up to 25% travel to support program performance and assigned responsibilities. Additional travel may be required to attend specific training opportunities.
Expected Hours of Work
A standard 40-hour workweek, Monday to Friday. Flexibility to work overtime and weekends as needed to meet project deadlines and client requirements.
Supervisory Responsibilities
No direct supervisory responsibilities are required unless assigned to manage a services contract. The Program Manager leads the assigned program team, ensuring alignment with program goals. Responsibilities include performance management, resource allocation, conflict resolution, and mentorship. The Program Manager facilitates effective communication, ensures high-quality work, oversees budget management, and ensures compliance with company policies and regulations. Additionally, this position is required to prepare and present regular program status reports to senior management and other stakeholders.
Education and/or Experience
Bachelor's degree from an accredited 4-year program (emphasis in business or management preferred) or an equivalent combination of education and experience. At least 3 years in leadership roles, with experience interacting with engineering, contracts, procurement, and production professionals.
Additional Eligibility Qualifications
Project Management Institute (PMI) Project Management Professional (PMP) certification. SCRUM Certification. Familiarity with FAR/DFAR, the US Department of Defense acquisition process, DoD contracting, local, state, and federal safety regulations, and ISO 9001 quality management requirements. PMP (Project Management Professional) certification or equivalent is preferred.
Citizenship
U.S. Citizenship required. Must be able to obtain and maintain a security clearance.
Competency
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills
Proficiency in speaking, reading and writing in English. Ability to read, analyze and interpret common professional and industry relevant technical literature. Ability to correspond effectively and efficiently with coworkers, supervisors/managers, subcontractors, customers, regulatory agencies, or members of the business community. Experience interpreting common schedules and financial reports. Must be comfortable communicating with all team members in person, by phone, or by Microsoft Teams.
Mathematical Skills
Ability to comprehend, calculate and apply principles of business math.
Computer Skills
Proficiency with Microsoft Office applications (including Microsoft Project) is essential.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands
The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting and standing: The ability to remain in a stationary position for part of the time, and to occasionally move around the office.
• Using hands and fingers: Operating a computer, keyboard and telephone, as well as handling or feeling other objects.
• Reaching, stooping and kneeling: Accessing files and other items
• Vision: Close vision for computer work.
• Lifting and carrying: Moving small items and possibly lifting and carrying up to 25 pounds.
• Attendance: Regular, predictable attendance is required.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.
• Ability to operate in a professional and uninterrupted environment if/when the employee is authorized to work a hybrid work schedule.
Other Requirements
• Have a high-level of attention to detail.
• Comply with company policies and procedures and work instructions.
• Follow company standards of professionalism.
• Treat customers and coworkers with respect.
• Be honest and dedicated in your work.
• Follow directions of supervisory and management staff.
• Comply with company quality standards.
• Maintain a professional appearance and comply with any company dress code.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
