The Program Manager (PM) will lead the implementation and operations of a residential energy efficiency program. The PM is responsible for meeting energy savings goals while staying within budget. This includes supervising the local internal team, working with external partners, and managing the relationship with the utility client(s) and/or prime contractors.
The ideal candidate is an experienced and self-directed leader with a background in operations and program management. Financial acumen, client management, and relationship building experience is required. Strong interpersonal skills are a must. A passion for energy efficiency and the clean energy field is strongly desired.
DUTIES AND RESPONSIBILITIES
- Oversee the day-to-day operations of an energy efficiency program(s) to ensure program success. Forecast, track, and deliver portfolio level budgets and energy savings targets and performance. Manage program initiatives including tracking milestones and deliverables, budget and financial management, reporting needs, client relationship, and monitoring program progress.
- Manage the internal team and operational procedures to ensure program is succeeding including overall team management, facilitating meetings, developing status reports, performing operations reviews and tracking key performance indicators (i.e., KPIs) including customer satisfaction targets. Response and resolve customer inquiries in a timely manner. Implement cost-effective solutions and incorporate continuous improvement.
- Effectively communicate with internal departments, including, but not limited to, Marketing, Finance, Data, Engineering, and Talent Management, to ensure projects are appropriately funded, resourced, and targeted to exceed client expectations.
- Perform related work as required.
MINIMUM QUALIFICATIONS
- Bachelor's degree and 5 years of experience in project management, customer service, and/or energy efficiency. Minimum of 3 years' experience effectively leading, motivating, mentoring, and developing teams.
- Embrace the core values of a diverse organization.
- Strong verbal, written and listening communication skills. Proficient in effective communication at all organizational levels, including upward to Senior Leadership, downward to team members, and across to peers and other departments.
- Strong financial acumen with proven experience managing P&L and/or departmental budgets is required.
- Strong organizational skills and attention to detail.
- Ability to analyze, interpret and synthesize data and information along with strong computer skills in Microsoft Office, especially Excel.
- Ability to pass a background check and drug test.
PREFERRED QUALIFICATIONS
- A graduate degree in business, environmental policy, or energy-related field.
- Experience in marketing and/or business development.
- Familiarity and/or experience with utility conservation programs.
- Certificate and/or knowledge of Lean Six Sigma principles and/or PMP.
TRAVEL
- Performing duties and attending events during the evening and on the weekend occurs rarely but may be required.
- Travel is expected 10-15 percent of the time.
