About the role

Anthropic's Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace.

As Program Manager for Safeguards Workforce Operations, you'll own those programs end to end. You'll run onboarding, offboarding, device provisioning and access provisioning for every worker type we use, working hands-on with the requests themselves while you build the processes that make them repeatable. You'll partner with Enforcement leads to turn shifting priorities into capacity plans, and carry those plans through with our vendor partners. Because this role supports every Safeguards Enforcement program, you'll also connect the dots across Anthropic, working with IT, People Operations, Security, Contingent Workforce, Human Data Operations and other teams running scaled human review to streamline practices and keep standards consistent.

This is a role for someone who likes fixing broken things at speed. The landscape moves quickly, priorities change often, and the work is an even mix of direct execution and program building.
Key responsibilities

• Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning
• Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity
• Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record
• Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews
• Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift
• Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments
• Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows
• Help define the long-term workforce strategy for Safeguards Enforcement

Minimum qualifications

• Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces - doing the work, not only overseeing it
• Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
• Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
• Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
• Exercise sound judgment on access and permissions, and know when to bring in IT or Security
• Move quickly and stay effective when priorities change and information is incomplete
• Build alignment through direct partnership with the teams you depend on

Preferred qualifications

• Owned a vendor or BPO relationship directly, including service levels and business reviews
• Built formal capacity models for review or operations workforces
• Supported workforces across more than one enforcement or harm area
• Hands-on experience with device management and identity and access tooling
• Worked through a period of hypergrowth where programs had to mature alongside the organization

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$245,000-$285,000 USD

Logistics

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.