Job PurposeProgram Manager
Seattle, USA | Fixed-term contract | Full-timeCompensation: USD $136,500 AnnuallyRWS is looking for a
Program Manager who can support our client's facility data program. This role focuses on day-to-day program execution, operational coordination, issue management, process improvement, and stakeholder communication.
Job OverviewWhat You'll Be Doing- Support program planning, execution, milestone tracking, risks, dependencies, decisions, and action items.
- Coordinate facility onboarding, updates, and decommissioning activities across business and operational teams.
- Gather and document business requirements, workflows, operating procedures, and data standards.
- Manage operational requests, triage issues, coordinate resolution, and escalate significant risks or blockers.
- Support user testing, release readiness, process validation, and post-launch follow-up.
- Identify process gaps, recurring issues, and opportunities to improve efficiency, data quality, and scalability.
- Maintain program documentation, trackers, dashboards, metrics, and leadership status updates.
- Develop stakeholder communications, training materials, and operational guidance for process or system changes.
- Facilitate working sessions and ensure decisions and action items are documented and completed.
What We're Looking For- Highly organized, detail-oriented, and execution-focused.
- Comfortable working in a fast-paced environment with multiple stakeholders and competing priorities.
- Skilled at tracking program milestones, managing dependencies, and ensuring accountability across teams.
- Proactive in identifying issues, assessing impacts, and coordinating resolution activities.
- Experienced in documenting processes, workflows, business requirements, and operational procedures.
- Effective at preparing leadership updates and communicating complex information clearly and concisely.
- Collaborative and able to build strong working relationships across business, operational, and technical teams.
- Continuously focused on process improvement, operational excellence, and scalability.
Required Qualifications- Be legally eligible to work in the United States.
- Possess excellent written and verbal communication skills in English.
- Demonstrate experience in program management, business operations, project coordination, or process improvement.
- Have strong organizational, documentation, stakeholder management, and problem-solving skills.
- Be comfortable managing multiple workstreams, priorities, risks, and operational issues simultaneously.
- Be able to influence and drive follow-through across cross-functional teams.
Life at RWSLife at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us:
to partner, putting clients fist and winning together
, to pioneer, innovating fearlessly and leading with vision and courage,
to progress, aiming high and growing through actions and
to deliver, owning the outcome and building trust with our colleagues and clients.
RWS ValuesGet the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
