THE ROLE IN A NUTSHELLBase Salary: CAD $94,406.00 - 142,069.00
- Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with strategic goals and KPIs.
- Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
- Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
- Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
- Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
- Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
- Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
- Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
- Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
- Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
- Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
- Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives, ensuring adherence to touchpoint schedules.
- Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.
- Propose and implement solutions to enhance program efficiency and value.
WHO WE'RE LOOKING FOR- BSc in Healthcare, Business Administration, or a related field (Master's preferred)
- Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration
- 5-10 years of specialty pharmacy or patient support program experience
- Strong understanding patient support services, specialty pharmacy operations, and reimbursement processes
- Leadership and Project Management;
- Communication and Interpersonal Skills;
- Analytical reporting; Operational Efficiency and Excellence
- Governance and Compliance; Resource Management
