15+ years of IT/program management experience, or 10+ years with a relevant Bachelor's Degree
Active Project Management Professional (PMP) certification required
Must possess an active Secret security clearance (Top Secret eligible preferred)
Compliance with DoD 8140 / DoD 8570 requirements
Experience managing large-scale enterprise IT infrastructure and operations
Expertise in PMI standards and ITIL frameworks
Strong written and verbal communication skills
Responsibilities
Organize and manage all contract task areas for timely delivery of program-level deliverables
Act as primary vendor representative to the Government COR and leadership team
Oversee full-lifecycle recruitment and staffing to maintain FTE levels
Implement a comprehensive Quality Assurance Program aligned with contract objectives
Facilitate weekly operational reviews and Monthly Program Management Reviews
Develop semiannual Streamlining Assessment Reports to identify operational efficiencies
Maintain and enforce standard operating procedures and documentation
Benefits
Full-time position with a focus on leadership and management
Opportunity to work closely with government leadership
Engagement in continuous improvement initiatives
Involvement in high-stakes IT operations
Potential for professional development through compliance training
Full Job Description
Job Type
Full-time
Description
We are seeking an experienced Program Manager to lead and oversee Base Operations Support - Information Technology (BOS-IT) services. The Program Manager will provide overall management, direction, administration, clerical support, quality assurance, and leadership across all task order operations. Serving as the primary point of contact (POC) to the Government Contracting Officer Representative (COR), the PM is responsible for customer interfacing, contract staffing, work standards enforcement, personnel and project scheduling, and continuous service optimization.
Requirements
Key Responsibilities
Program Leadership & Management: Organize and manage all contract task areas, ensuring timely delivery of all program-level contract deliverables and Contract Data Requirements Lists (CDRLs).
Stakeholder Interfacing: Act as the primary authorized vendor representative to the Government COR and leadership team. Interface regularly with government management regarding performance, policy compliance, and strategic goals.
Staffing & Resource Allocation: Oversee full-lifecycle recruitment, onboarding, and staffing across all functional task areas to maintain required Full-Time Equivalent (FTE) levels and minimize vacancy rates.
Quality Assurance & Governance: Implement a comprehensive Quality Assurance Program aligned with contract objectives. Ensure all work products, communications, and deliverables are compliant, complete, and client ready.
Meeting Facilitation: Facilitate recurring weekly operational reviews, Monthly Program Management Reviews (PMRs), and ad-hoc briefing sessions with government leadership.
Continuous Improvement: Develop and submit semiannual Streamlining Assessment Reports to identify operational efficiencies in staffing and processes without compromising security or performance standards.
Documentation & Asset Management: Develop, maintain, and enforce standard operating procedures (SOPs), requirements traceability matrices, continuous learning tracking, and lifecycle technical refresh planning.
Minimum of 15 years of relevant IT/program management experience, or
Minimum of 10 years of relevant experience combined with a relevant Bachelor's Degree.
Project Management Certification: Active Project Management Professional (PMP) certification (or equivalent) is strictly required.
Clearance: Must possess an active Secret security clearance (Top Secret eligible preferred).
DoD Compliance: Must comply with DoD 8140 / DoD 8570 baseline qualification requirements.
Training: Completion of required Total Force Awareness Training (TFAT) modules within 45 days of hire.
Proven background managing large-scale enterprise IT infrastructure, help desk operations, network engineering, cybersecurity, and baseline operations support contracts.
Expertise in Project Management Institute (PMI) standards and IT Infrastructure Library (ITIL) frameworks.
Outstanding written and verbal executive communication skills.
Ability to maintain physical on-site presence at LAAFB between 0800-1600 and respond within 60 minutes during core hours or 2 hours after core hours for emergency situations.
