Master's Degree in Social Work, Sociology, Psychology, Nursing, Counseling, or related field
3 years of experience in healthcare operations, behavioral health, maternal health, social work, care coordination, or program management
Licensure as LCSW, LPC, LMFT, or RN required upon hire
Responsibilities
Lead daily operations of the clinical specialty access program
Collaborate with the Medical Director to enhance workflows and outreach strategies
Monitor key performance metrics like access line volume and referral trends
Identify and resolve operational barriers to improve access and provider satisfaction
Ensure compliance with institutional policies and documentation standards
Develop training materials and standard operating procedures for staff
Provide coverage for the access line and ensure timely responses to provider requests
Benefits
PPO medical plan available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off available from day one
Retirement Programs through the Teacher Retirement System of Texas
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Full Job Description
JOB SUMMARY Works under minimal supervision to oversee the management of all activities and projects associated with the clinical specialty access program, including access line operations, clinical consultation workflows, and care coordination processes. The Program Manager will partner closely with other access project leaders, community providers, and state organizations to support the initiative.
BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education Master's Degree from approved school of Social Work, Sociology, Psychology, Nursing, Counseling or related field
Experience 3 years of relevant experience in healthcare operations, behavioral health, maternal health, social work, care coordination, or program management
Licenses and Certifications (LCSW) LIC CLINCAL SOCIAL WORKER Upon Hire or (LPC) LICENSED PROF COUNSELOR Upon Hire or (LMFT) LIC MAR & FAM THERAPIST Upon Hire or (RN) REGISTERED NURSE Licensure as Registered Nurse by Board of Nurse Examiners for State of Texas Upon Hire
JOB DUTIES
Serves as the primary operational leader for the clinical specialty access program, ensuring efficient day-to-day program function.
Partners closely with the access program Medical Director to develop, implement, and refine program workflows, staffing models, outreach strategies, and quality improvement initiatives.
Monitors program performance, including access line volume, consultation response times, referral trends, outreach activity, provider engagement, and other key operational metrics.
Identifies operational barriers and implements solutions to improve access, responsiveness, clinical coordination, and provider satisfaction.
Supports compliance with institutional policies, program requirements, documentation standards, and grant or state reporting expectations as applicable.
Develops and maintains standard operating procedures, scripts, workflows, and training materials for program staff.
Provides coverage for the access line as needed, ensuring timely response to provider requests for consultation, referral support, and resource navigation.
Ensures accurate documentation of access line encounters, consultation requests, referrals, and outcomes.
Leads and coordinates outreach activities to increase awareness, utilization, and engagement with the access program.
Serves as a key operational liaison between the access program and other associated programs.
Provides direct supervision to designated clinical and support staff.
Tracks and analyzes program data to evaluate access, utilization, outcomes, provider engagement, and operational effectiveness.
Prepares regular reports for program leadership, institutional stakeholders, funders, or state partners as required.
Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
Knowledge, Skills and Abilities
Work requires strong understanding of health care delivery, access programs, or integrated care models.
Work requires ability to lead multidisciplinary teams and manage complex clinical operations.
Work requires excellent communication, relationship-building, and stakeholder engagement skills.
Work requires ability to work effectively with physicians, behavioral health clinicians, nurses, administrators, community partners, and external agencies.
Work requires strong organizational and project management skills, with the ability to manage competing priorities.
Work requires comfort handling access line workflows, provider calls, and time-sensitive clinical coordination needs.
Work requires ability to develop workflows, policies, training materials, and operational reports.
Work requires proficiency with electronic health records, data tracking tools, Microsoft Office, and other operational systems.
Work requires commitment to patient-centered, equitable, and trauma-informed care.
Work requires strong written and verbal communication skills.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Working Conditions
Office Setting
Salary Information Salary is commensurate with education, skills, and relevant experience.
About University Of Texas Southwestern Medical Center
The University of Texas Southwestern Medical Center (UT Southwestern) is a public academic health science center in Dallas, Texas. With approximately 14,400 employees and an operating budget of nearly $2.8 billion, UT Southwestern is one of six medical schools in the UT System. UT Southwestern is one of the leading medical research institutions in the world, with a focus on biomedical research, clinical care, and education. The institution is home to six Nobel laureates, 22 members of the National Academy of Sciences, and 19 members of the National Academy of Medicine. UT Southwestern is also affiliated with Parkland Memorial Hospital, one of the largest public hospitals in the United States.
