Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, or related field.
5 years of leadership experience in Telecommunications, Consulting, Oil & Gas, or capital project-related industries.
Experience managing complex schedules with diverse vendors and leading annual planning cycles.
Proficiency in budgeting, forecasting, project reporting, procurement, and vendor negotiation.
Ability to travel up to 15% domestically.
Responsibilities
Manage end-to-end programs and cross-functional operational processes.
Lead cross-functional post-mortem investigations and root cause analysis to improve operations.
Audit outage tickets for accuracy and ensure data alignment across teams.
Manage Outage Taskforce project workflows, track milestones and budgets, and report status to stakeholders.
Oversee Defcon protocols and maintain daily communications with market leadership.
Benefits
Comprehensive health insurance options.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Flexible work arrangements.
Full Job Description
About the Role
At gFiber, our mission is to build connected communities through high-speed internet infrastructure. The Program Manager under our Outage Task Force ("OTF") plays a critical role in ensuring strategic schedules are met and high-impact projects are delivered efficiently across engineering, operations, construction, budgeting, forecasting, and planning. Tasked with executing strategic priorities set by leadership, the Program Manager blends tenacity, exceptional organizational skills, strong communication, and cross-functional leadership.
In this role, you will prioritize complex tasks, manage multi-faceted project schedules, ensure quality deliverables across diverse workstreams, and serve as an effective leader across internal teams and external partners. The Program Manager collaborates across the entire organization to refine existing initiatives, deploy new technologies, and continuously optimize network reliability across our markets. In this role, you'll:
Core Program Management: Manage end-to-end programs and cross-functional operational processes. Identify and execute process improvements and long-term initiatives through strategic cross-functional and vendor partner relationships.
Post Mortems: Lead cross-functional post-mortem investigations, root cause analysis and preventative action identification to drive targeted improvements in market and central operations in order to reduce network outages.
Outage Ticket Data Integrity: Audit outage tickets for accuracy, escalate discrepancies, and ensure data alignment across teams.
Program Initiatives & Optimization: Manage Outage Taskforce project workflows, track milestones and budgets, report on status to stakeholders, and manage change across the cross-functional team.
Oversee Core OTF Programs:Manage Defcon protocols to enforce outage mitigation restrictions and maintain daily status communications with market leadership and oversee temporary repair policy compliance.
At a minimum, we would like you to have:
Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a closely related field, or equivalent practical experience.
5 years of leadership experience in Telecommunications, Consulting, Oil & Gas, or other capital project-related industries.
Experience in successfully managing complex schedules with a diverse vendor base, leading annual planning cycles, developing and managing contracts, invoicing, budgeting, forecasting, project reporting (cost, status, risks), procurement, and vendor negotiation.
Ability to travel up to 15% of the time domestically.
It's preferred that you have:
PMP certification, MBA, or advanced degree.
5 years of experience with fiber network deployments, including constructing new outside plant (OSP) and inside plant (ISP) fiber infrastructure, as well as 5+ years of experience with FTTH infrastructure.
Technical knowledge of network drawings, route maps, scopes of work (SOW), interpreting fiber test results, and auditing compliance.
Experience with ServiceNow & Salesforce Ticketing & CRM systems
Proven track record in operational improvement and process/workflow development.
Strong analytical, financial, and cross-functional communication skills.
The US base salary for this full-time position is $119,000 - $163,200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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About Google
Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
