One Federal Solution (OFS) is seeking an experienced Program Manager to support our Federal Government client in New London, Connecticut. The Program Manager will serve as the senior contractor manager responsible for day-to-day operational leadership, workforce supervision, quality control, contract administration, and coordination with Government stakeholders.
The ideal candidate will bring significant leadership experience within a museum, cultural institution, public attraction, or similar nonprofit environment and have demonstrated experience managing personnel, budgets, operational performance, and public-facing programs.
Key Responsibilities- Provide day-to-day leadership and oversight of contractor personnel and operational support activities.
- Direct and supervise personnel supporting administration, visitor services, volunteer coordination, education, IT/AV, exhibit maintenance, and event support.
- Serve as the primary contractor liaison with Government stakeholders regarding performance and operational requirements.
- Manage staffing, scheduling, performance, and workforce coverage to support operational requirements.
- Manage contractor invoicing, staffing costs, performance records, and related contract administration activities.
- Develop, maintain, and implement Standard Operating Procedures (SOPs) for contractor-supported functions.
- Support property accountability and inventory activities.
- Participate in transition meetings, performance reviews, and other Government meetings.
- Monitor operational performance and support the development and tracking of performance measures and KPIs.
- Support risk management, issue resolution, and operational continuity.
- Foster effective communication and collaboration across operational, administrative, technical, and public-facing teams.
Qualifications & Requirements- Bachelor's or master's degree in Museum Studies, Art History, Business Administration, Public Administration, or a related field.
- Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment.
- At least three (3) years of experience managing budgets and personnel.
- Demonstrated experience with personnel and performance management.
- Familiarity with museum or comparable institutional operations, including registration, collections care, exhibition production, and facility management.
- Experience planning and monitoring complex operating budgets and labor expenditures.
- Experience with recruitment, workforce management, and employee performance.
- Demonstrated ability to translate strategic objectives into actionable work plans and KPIs.
- Strong leadership, communication, organizational, and stakeholder-management skills.
- Must be able to successfully complete required Federal background and suitability screening.
Highly Desired Qualifications- Experience managing museum operations or similar public-facing cultural institutions.
- Experience with crisis and operational risk management.
- Experience implementing modern museum technologies, collection management systems, or digital visitor engagement tools.
- Strong interpersonal skills with the ability to coordinate across creative, administrative, operational, and technical teams.
This position is tied to a future business opportunity.
