Req ID: 395793
We are currently seeking a Program Manager (NOC/SOC) - Top Secret to join our team in Springfield, Virginia (US-VA), United States (US).
Job Summary: NTT DATA Federal Services is seeking an accomplished Program Manager (PM) to lead delivery of a large Federal program. As the senior contractor delivery leader and primary customer interface, the PM will be accountable for staffing, service performance, financial execution, risk, and customer confidence across the IDIQ and awarded task orders. This role requires demonstrated ownership of complex cybersecurity operations and the ability to lead technical and management teams through service disruptions, staffing challenges, and operational change. Successful candidates will bring specific examples of programs they led, decisions they owned, and measurable improvements they delivered.
Job Duties: - Own integrated delivery across cybersecurity, network, cloud/platform, service management, field support, and related workstreams supporting a Network Operations and Security Center (NOSC). Translate task order requirements into accountable leads, staffing plans, milestones, and measurable service outcomes
- Lead the Deputy Program Manager, technical leads, and subcontractors. Establish decision authority, operating rhythms, and escalation paths; address underperformance and hold teams accountable for corrective actions and results.
- Maintain reliable 24x7x365 service coverage. Anticipate clearance, onboarding, vacancy, retention, and surge needs; resolve staffing gaps before they affect mission support.
- Own customer communications and executive reviews. Present service health, risks, financial status, and decisions needed with clear recommendations; raise delivery threats early and follow commitments through closure.
- Oversee major incident and outage escalations with Government and technical leaders. Coordinate resources, customer updates, service restoration, and root cause follow-through while respecting Government technical authorities.
- Manage budgets, labor utilization, forecasts, funding status, invoices, and subcontractor performance across task orders. Identify cost or schedule variance early and execute recovery plans.
- Lead transition-in, knowledge transfer, readiness validation, and stabilization without disrupting operations. Maintain business continuity, disaster recovery, and surge readiness.
- Use service levels, incident trends, staffing data, and quality reviews to drive improvements in response, restoration, repeat incidents, and service maturity. Produce timely, accurate progress and financial reports.
- Work primarily onsite at agency facilities, with travel to supported locations as needed. Be available for management escalations outside normal business hours when mission conditions require it.
Basic Qualifications: - Minimum 10 years of cybersecurity management experience managing contracts or programs of similar size, scope, and complexity, including relevant experience overseeing both technical and management teams.
- Minimum 1 year of experience as a PM or comparable delivery leader for a complex cybersecurity operations program involving multiple technical teams and subcontractors of at least 50 FTEs in size. Experience must include staffing, service performance, customer commitments, and financial execution.
- Minimum 1 year of experience leading continuous or 24x7 mission-critical operations and coordinating management response to significant security incidents, outages, or service degradation.
- Current Project Management Professional (PMP) certification and current Certified Information Systems Security Professional (CISSP) certification.
- Active Top Secret clearance and ability to obtain and maintain SCI access and required DHS suitability approvals.
Preferred Qualifications: - Experience leading DHS, or comparable Federal enterprise cybersecurity and network operations programs supporting multiple customer organizations or classified environments.
- Experience managing an IDIQ with multiple task orders, competing priorities, variable demand, and geographically distributed delivery teams.
- Experience applying ITIL-based service management, NIST cybersecurity practices, service catalogs, operational dashboards, and structured continuous improvement.
- Demonstrated improvements in service-level attainment, incident response or restoration time, staffing stability, customer satisfaction, or delivery cost, supported by before-and-after measures.
- Experience developing operational leaders, managing incumbent staff transitions, and recruiting and retaining cleared cybersecurity talent.
- Bachelor's degree in a relevant discipline.
- Ability to challenge technical recommendations, explain operational risks and tradeoffs to senior customers, and coordinate work across SOC/NOC, network, cloud, and service management teams.
- Demonstrated ability to recover a troubled service, close a critical staffing gap, or lead a complex transition, with a clear explanation of personal decisions and measurable results.
- Ability to meet the onsite, travel, and escalation availability expectations described above.
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $117,232 - $195,388. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
