- Location: Remote (United States) with periodic travel; nationwide program supporting Army installations
- Employment Type: Full-time with benefits (W-2)
- Schedule: Monday through Friday, core business hours 7:30 AM to 4:30 PM Central Time
- Agency Environment: Army Community Service Exceptional Family Member Program; nationwide federal family-support contract
Position OverviewCLFC Healthcare & Communications is hiring a Program Manager to lead a nationwide respite care program serving military Families who care for exceptional family members with special medical and educational needs. The program delivers one-on-one, in-home respite care through credentialed Level 3 and Level 4 providers across Army installations in the continental United States, Alaska, Hawaii, and Puerto Rico.
This role is the central point of contact for the federal customer and the single owner of program performance: provider network health, family intake and matching timeliness, quality control, reporting, and contract administration. The right candidate has run case-management or special-needs programs at scale, knows military family life from the inside, and treats a missed appointment for a medically complex child as a mission failure rather than a metric.
Key Responsibilities- Serve as the central point of contact with the Government customer; respond to all official inquiries within one business day.
- Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month.
- Own the Quality Control Plan: inspection cadence, discrepancy correction, root cause analysis, trend analysis, and customer feedback.
- Oversee provider recruitment, credentialing, and retention across 60+ installation markets, including remote and high-cost locations.
- Direct weekly, monthly, quarterly, and annual program reporting and quarterly progress meetings with the federal customer.
- Manage program budgets, invoicing accuracy, and travel authorizations for exceptional coverage cases.
- Lead phase-in execution and sustain uninterrupted service for enrolled Families.
Required Qualifications- Master's degree in a healthcare-related field with 5+ years of progressive management experience, OR Bachelor's degree in a related field with 10+ years of progressive management experience.
- At least 5 years of experience supporting military families or similar populations.
- Demonstrated experience with case management and special needs programs.
- Ability to favorably complete federal background screening requirements.
Strongly Preferred Qualifications- Direct experience with the Exceptional Family Member Program or military family readiness programs.
- Experience managing a distributed, multi-state service workforce.
- Federal contract program management experience with performance-standard (AQL-based) oversight.
- Military spouse, veteran, or military family background.
Compensation and Engagement Details- Annual salary of $95,000 to $115,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan.
- Remote-first role with structured travel for program meetings and site needs.
- Multi-year program with long-term growth potential.
- Professional development support and leadership visibility across a nationwide program.
