In addition to a competitive compensation, this position is also eligible for a sign-onbonus!
SUMMARY: We are seeking a proactive and results-driven professional to support day-to-day program operations, staff management, and performance improvement for DHS-contracted services. In this role, you will help oversee program performance, strengthen operational processes, and drive continuous improvement initiatives to enhance efficiency and service delivery. You will play a key role in implementing effective business processes, supporting staff success, and ensuring exceptional customer service and positive performance outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide day-to-day operational support to staff and manage daily operations.
• Conduct cross-training and other events to promote relationship building between the various offices, divisions, and partnering agencies.
• Conduct file and computer audits, document results, and administer training and corrective action.
• Oversee caseload assignments.
• Serve as a liaison to partners, prospective employers, training programs, and the participants.
• Evaluate assigned employee performance, prepare performance appraisals, and recommend and document disciplinary action.
• Attend meetings, trainings, seminars, and workshops as directed.
• Provide other related duties as required and directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. All applicants must be able to work occasional weekend hours.
CORE COMPENTICIES
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Strong organizational and time management skills.
• Strong interpersonal and staff management skills.
• Must be resourceful and able to work independently as well as in a team setting.
• Excellent analytical, verbal and written communication skills
EDUCATION and/or EXPERIENCE
• Bachelor's degree from an accredited US college or university in business, management, or related field.
• Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
• Demonstrated competencies in communication, strategic planning, problem solving, financial management, and team leadership.
• Experience working with adults in the workforce system and those disconnected from services.
• Knowledge of TANF customers and challenges
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook).
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
