Overview
We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.
Responsibilities
- Manage multiple complex programs within the Technical Professional Services practice
- Implement and maintain program management processes and best practices
- Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources
- Monitor program budgets and track program metrics and KPIs
- Develop and maintain project plans based on KPI and deliverables
- Build and maintain strong relationships with stakeholders and facilitate crossfunctional collaboration
- Drive business development initiatives through excellent delivery and client relationship management
- Identify and pursue opportunities for account growth and additional service offerings
- Ensure consistent client satisfaction and maintain strong client relationships
- Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
- Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
- Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
- Proactively manage customer expectations, risks, and escalations.
- Build trusted advisor relationships with telecom clients and internal leadership.
Qualifications
Qualifications: - 10+ years of experience in leading complex technical programs
- Experience in client-facing roles managing program delivery and stakeholder relationships
- Proven track record of managing teams of 5-30 members
- Strong technical background with experience in managing software development or data-focused projects
- Demonstrated experience in budget management and tracking program financials
- Excellent contractual documentation management skills
- Proficiency in implementing program management methodologies and best practices
- Experience working with both on-shore and off-shore teams
- Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
- Proven track record in business development and growing client accounts
- Work out of Insight Global's Dallas or Atlanta office 4 days a week.
Preferred Qualifications - 10+ years of experience in leading complex technical programs in telecom industry
- Strong technical background with experience in managing network rollout or telecom software services projects
- Experience with Agile and traditional project management methodologies
- Knowledge of data technologies and applications
- Industry certifications (e.g., PMP, Scrum Master, SAFe)
