5+ years in technical program management or enterprise project management
Experience with technical delivery for data platforms or cloud migrations
Proficient in project management tools like Jira or MS Project
Skilled in conveying technical concepts to diverse audiences
PMP, Agile, or similar certification preferred
Background in customer-facing professional services environments
Responsibilities
Own program management for complex Forward Engineering customer engagements
Develop and maintain detailed project plans and risk registers
Coordinate scheduling across multiple technical teams
Lead customer status meetings and prepare executive reports
Track engagement financial performance against set budgets
Conduct retrospectives to capture lessons learned
Manage cross-dependencies between teams for escalations
Benefits
Comprehensive health, dental, and vision insurance
Retirement plan options with company matching
Flexible work hours and remote work opportunities
Generous paid time off and holiday leave
Professional development and training programs
Full Job Description
Role Summary
Technical Program Managers (TPMs) coordinate and drive complex customer engagement programs across the Forward Engineering team. They manage engagement timelines, customer communication cadences, resource coordination, and risk tracking. They operate as the operational backbone of high-complexity enterprise deployments and solution delivery programs, ensuring that multi-disciplinary FE teams execute cohesively and that customers have a clear view of progress.
Key Responsibilities
Own program management for large, complex Forward Engineering customer engagements
Develop and maintain detailed project plans, milestone tracking, and risk registers for active engagements
Coordinate resource scheduling across Enterprise Deployment, Data Engineering, Migration, and AI practice teams
Lead weekly customer status meetings, prepare executive-level program reports, and manage escalation communication
Track and report engagement financial performance against budgeted hours and timelines
Drive internal retrospectives and capture lessons learned for the delivery playbook
Coordinate cross-pillar dependencies between Forward Engineering and the Engineering pillar (L3 escalations, product gaps)
Support the Head of Forward Engineering on capacity planning and demand forecasting
Qualifications
5+ years experience in technical program management, professional services operations, or enterprise project management
Experience managing technical delivery programs for data platform, cloud migration, or enterprise software projects
Strong proficiency with project management tools (Jira, Asana, MS Project) and executive reporting
Ability to understand and communicate technical concepts to both technical and non-technical stakeholders
PMP, Agile, or equivalent certification preferred
Experience in a customer-facing professional services or implementation environment
