Amazon

Program Manager, II WW Credit Card Fraud

Amazon$82K — $129K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of process improvement initiatives using data and metrics
  • Advanced Excel skills (Pivot Tables, VLookUps) and SQL proficiency
  • Experience using data to drive improvements
  • Cross-functional collaboration with tech and non-tech teams

Responsibilities

  • Own the performance of fraud and bad debt in the WW credit card portfolio
  • Develop fraud prevention mechanisms for retail and digital cohorts
  • Investigate new fraud tactics and collaborate with data teams
  • Lead weekly, monthly, and quarterly business reviews on loss metrics
  • Coordinate with Payment Risk and engineering teams for fraud mitigation
  • Define guardrails for launches balancing fraud exposure and customer experience

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental health support and EAP services
  • Flexible Spending Accounts
Full Job Description
We are seeking an experienced Program Manager to support the WW Credit Card fraud vertical. In this role, you will own the global strategy for monitoring Credit Card fraud prevention and bad debt mitigation programs across the retail portfolio. You will operate at the intersection of fraud prevention, regulatory compliance (e.g., PSD2/TRA), and customer experience, ensuring Amazon maintains trust and minimizes payment risk losses across global markets.

Key job responsibilities

Own fraud and bad debt performance within the WW credit card portfolio, monitoring loss rates against VP-level goals and driving corrective action when metrics breach targets.

Develop and maintain fraud prevention mechanisms across the retail and digital cohorts including chargeback, ATO, and account-level fraud controls.

Investigate emerging fraud modus operandi (MO), size the loss exposure, and partner with data science and engineering to close detection and prevention gaps.

Drive weekly, monthly, and quarterly business reviews (WBR/MBR/QBR), leading with the key loss metric and surfacing loss drivers, gaps, and mitigation plans.

Coordinate cross-functional stakeholders across Payment Risk, engineering, data science, and partner teams to deliver fraud mitigation roadmaps.

Define and track guardrails for launches and dial-up decisions, balancing fraud exposure against revenue and customer experience.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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