We are seeking a
Program Manager to join our team and support our client. The ideal candidate is a strategic and highly accountable leader with a strong background in federal IT operations, enterprise service delivery, and program management. This individual brings the ability to guide cross-functional teams, improve service performance, manage risk, and build trusted relationships with stakeholders while driving efficient, high-quality execution across the contract.
Essential Duties and Responsibilities:- Provide overall technical and administrative leadership for contract performance across all task areas.
- Manage cost, schedule, and performance in a manner that improves service delivery and drives operational efficiency.
- Oversee program management processes, reporting, staffing alignment, and execution of work assignments issued under the contract.
- Ensure compliance with applicable Federal regulations, contractual requirements, and organizational standards.
- Promote continuous improvement, operational effectiveness, and flexibility in support of changing mission needs.
- Lead the development and maintenance of program management plans, quality documentation, communications, and performance reporting.
- Coordinate with Government leadership, the COR, and internal teams to address priorities, risks, issues, and performance expectations.
- Support the creation and maintenance of SLA dashboards, remediation plans, and management reporting artifacts.
Work Experience and Job Skills:- Proven experience leading enterprise IT service delivery, operational support, and cross-functional teams in a fast-paced environment.
- Strong knowledge of program management disciplines, service delivery oversight, risk management, and performance reporting.
- Demonstrated ability to improve productivity, reduce operational inefficiencies, and support evolving business and mission requirements.
- Experience managing stakeholder communications, quality expectations, resource planning, and contract performance.
- Ability to lead high-performing teams and drive accountability, responsiveness, and continuous improvement.
Education:- Bachelor's Degree is required. Preferred field of study in Computer Science, Information Technology, Information Systems, Operations Management, or related field of study.
- MBA/Master's Degree in a relevant field of study preferred.
Certificates, Licenses and Registrations:- Desired certifications may include advanced project or service management credentials relevant to federal IT operations.
- Current active PMP certification, or equivalent demonstrated experience managing complex programs or significant technical teams is desired.
Communication Skills:- Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
- Ability to write clear and concise creative content in a highly confidential manner.
- Ability to translate technical, operational, and compliance-related information into clear messaging for executive, technical, and non-technical audiences.
Clearance Requirements:- Ability to obtain and maintain a Public Trust clearance.
Travel:- Local travel within a 50-mile radius of NIH Bethesda, Maryland is not reimbursable.
- On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.
- Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.
Environmental Requirements:- Mainly a routine office environment.
- May be required to lift up to ten (10) pounds
- Flexible in working extended hours
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.
Please note: Candidate(s) will be required to go through pre-employment screening.
