Program Manager

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Business Development, Continuous Improvement, IT Program Management, Planning, strategy
Certifications:
None
Experience:
9 + years of related experience
US Citizenship Required:
Yes

Job Description:

Program Manager is a strategic and customer-focused leader responsible for delivering IT services across multiple sites nationwide. This position requires a forward-thinking professional who brings thought leadership, drives modernization, including cloud-focused initiatives, and strengthens the customer mission through proactive engagement and partnership.

The ideal candidate is a change agent with a strong command of enterprise IT operations, including network infrastructure, systems administration, service desk, end-user support, and project delivery. This role oversees a large, multi-disciplinary team operating from several locations across the United States, with program based in the DC Metro area. Outstanding communication skills, a strong customer-service mindset, and the ability to balance multiple priorities in a dynamic environment are essential.

Responsibilities

• Provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.
• Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies.
• Build and maintain strong senior-level customer relationships; serve as the primary point of contact for all program activities.
• Manage and develop personnel while ensuring high-quality, timely delivery of all contractual requirements across multiple IT disciplines.
• Lead planning, coordination, and execution of enterprise IT services, including network, systems, help desk, end-user support, and project management.
• Oversee multiple projects across geographically dispersed teams, ensuring alignment with mission needs and operational standards.
• Drive performance management, quality control, and continuous service improvement.
• Identify opportunities for operational efficiency, modernization, and improved IT metrics and reporting.
• Translate complex technical concepts into clear communication for technical and non-technical stakeholders.
• Formulate and enforce work standards, assign schedules, resolve discrepancies, and maintain alignment with organizational procedures and goals. Operate within client guidance, contractual limits, and company policies while ensuring resources-staffing, tools, and facilities-are properly aligned for success.
• Provide technical insight and problem resolution support to teams across all locations.

Requirements

• US Citizen
• Bachelor's degree in a related field
• Minimum of 10 years of experience leading enterprise IT operations or multi-functional technical teams
• Demonstrated experience engaging senior customers and delivering strategic, mission-focused support
• Proven ability to drive modernization, cloud initiatives, and process improvement
• Exceptional written and verbal communication skills
• Experience managing teams across multiple locations preferred
• Full-time on-site in Washington, DC
• TS/Q clearance

The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.