Job title: Program Manager Location: Austin, TX Duration: Long Term Job Description: The Worker will serve as a senior program manager and a critical liaison between IT leadership and project sponsors at the Deputy Executive Commissioner (DEC) level, managing communications across technical and non-technical staff who are stewarding complex data curations across the Health and Human Services (HHS) departments and agencies. This role empowers HHS staff to effectively develop a data analytics program, up to and including the use of AI to synthesize and report accurate data for official, agency reporting and strategic decision-making. The ideal candidate has strong leadership and management skills, having a broad and deep understanding of HHS programs and data domains, with a strong history of BI/DW development projects, and exceptional communication abilities to bridge the gap between leaders and technologists across HHS, in the emerging context of AI.
Strategic Liaison and Translation Work with program areas and project sponsor to plan and execute multiple analytics projects asynchronously.
Lead as technical program manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts
Manage the scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe)
Act as a primary point of contact for program staff with data needs for federal, state, and internal reporting.
Explain project findings and data limitations in simple, non-technical language to agency leadership and program staff.
AI Prompting and Data Synthesis
Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies for complex data domains.
Develop a library of standardized prompts and query templates for common reporting needs.
Data Reporting and Visualization
Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
Collaborate with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations.
Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.
Data Literacy and Training
Champion data literacy across the organization by planning and staffing AI training teams.
Promote a data-driven culture by enabling and empowering all staff to effectively utilize data and AI.
Collaboration and Problem-Solving
Work closely with data engineering, IT, and Program teams to troubleshoot data-related issues and address inconsistencies and mitigation strategies.
Provide expert guidance to program staff on interpreting data trends and answering complex data questions.
Stay up to date on new AI and data analytics tools and techniques to continuously improve program competencies.
Required Skill: - 8 Years of Experience translating complex analytics project intakes and business requirements into clear, actionable plans for prioritization and implementation.
- 8 Years of Experience explaining complex data initiatives in simple, non-technical language to end-users and leaders of all levels.
- 8 Years of Experience in complex data programs as a senior project manager and/or data liaison role.
- 8 Years of Experience collaborating with end-users, performance analysts and agency leaders to validate project/program reports, presentations for monitoring and official reporting.
- 8 Years of Excellent communication, presentation, and interpersonal skills.
- 8 Years of Experience with presentation and design tools such as PowerPoint and Visio.
Preferred Skills: - 5 Years of Experience leading as a senior project manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts
- 5 Years of Experience with Business Intelligence/Data Warehouse
- 5 Years of Experience acting as the primary point of contact for program staff with data needs for federal, state, and internal reporting.
- 5 Years of Experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements.
- 5 Years of Experience with data governance and data quality principles
- 5 Years of Experience managing scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe)
- 5 Years of Experience ensuring project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
- 5 Years of Experience collaborating with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
- 3 Years of Experience leading a performance management and analytics initiative at a State of Texas agency
- 2 Years of Experience championing data literacy across the organization by developing and conducting training sessions for non-technical staff.
- 2 Years of Experience training and mentoring staff with varying levels of data literacy.
- 2 Years of Experience with State and Federal monitoring and reporting compliance for a Major Information Resources Project (MIRP)
- 2 Years of Experience developing Advanced Planning Documents (APD) and Business Case Workbooks for a Major Information Resources Project (MIRP) with blended State GR and Federal Financial Participation (FFP) - All Funds
- 1 Year of Experience applying responsible AI practices and compliance with agency standards.
