Bachelor's degree in business administration or related field preferred; 5 years relevant industry experience.
At least 2 years of experience in the manufacturing industry.
Knowledge of manufacturing, engineering, and technical services.
Strong written and verbal communication skills.
Experience in driving customer account development.
Experience in managing customer revenue growth and commercial execution.
Proficient in MS Office (Excel, Word, PowerPoint).
Responsibilities
Manage customer relationships and direct them to appropriate Emerald services.
Collaborate with site Lead PM for revenue forecasting by account.
Ensure customer satisfaction through on-time delivery, quality, and communication.
Communicate effectively with customers to meet their expectations.
Act as the primary liaison between the company and customers to fulfill requirements.
Conduct team meetings and document issues to keep stakeholders informed.
Manage program-related decisions in alignment with customer contracts.
Benefits
Competitive medical, dental, and vision benefits.
Health Savings Account/Flexible Spending Account.
401K with company matching and no vesting period.
Paid time off for rest and relaxation.
Gym reimbursement through Anthem.
Employee Assistance Program.
Safe and inclusive work environment with team support.
Opportunities for employee training and development.
Engagement in community service and philanthropic initiatives.
Employee appreciation events and activities.
Career advancement opportunities.
Employee referral program.
Employee discounts.
Full Job Description
Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Saline, MI team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.
Responsibilities of the Program Manager:
Relationship Management:
Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with site Lead PM to provide revenue forecasting by account.
Customer Experience & Satisfaction:
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
Provide verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution:
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Commercial/Contract Management:
Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Benefits of the Job:
Competitive medical, dental, and vision benefits
Health Savings Account/Flexible Spending Account
401K and company matching with no vesting period
PTO for rest and relaxation
Gym reimbursement (through Anthem)
Employee Assistance Program
A safe and inclusive work environment with team and management support
Employee training and development
Community service and philanthropic initiatives
Employee appreciation and events
Career advancement opportunities
Employee Referral program
Employee discounts
Qualifications of the Program Manager:
Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
At least 2 years of related experience in relevant manufacturing industry.
Knowledge of manufacturing, Engineering and Technical Services.
