General informationClient / Corporate Client
Work Mode Hybrid
Name Program Manager, Disaster Case Management & Temporary Housing
Job ID 21926
City Houston
Published date 25-Jul-2026
State Texas
Country United States
Zip Code 77027
Description & RequirementsProgram Manager, Disaster Case Management & Temporary HousingLocal Remote/Local Travel | Mission-Driven Nonprofit
Connective is seeking a
Program Manager to lead the design, implementation, and growth of
Disaster Case Management & Temporary Housing programs. In this role, you'll manage day-to-day program operations, lead within that program scope, drive continuous improvement through ongoing partner engagement and data analysis, and partner with internal and external stakeholders to ensure flood-affected households in Kerr County, TX access critical services efficiently and equitably.
After the local Kerr County programmatic duties have concluded, you will transition to a core Program Manager supporting broader Connective programs, resource navigation systems, and operations as needed.
- Competitive Pay: Annual base salary range is $75,000-$90,000, depending on experience, with annual bonuses and cost of living increase offered, based on your contributions and performance
- Comprehensive Health Coverage: Starting on day one - Medical, dental, vision, short-term and long-term disability, and life insurance
- Retirement Planning: 401(k) plan with employer match of up to 6%
- Flexible Financial Options: Health Savings Account (HSA) or Flexible Spending Account (FSA) available
- Time Off & Well-Being: 20 days of PTO/floating holidays plus 11 paid company holidays that support rest, recharge, and life outside of work
- Parental Leave: 8 weeks at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child
- Employee Support: Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family
- Work Flexibility: Employees may work from anywhere within the Houston area, with additional flexibility to travel to local counties. (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria).
Required Qualifications:- 4+ years of experience in program, project, design management, or strategy roles, including end-to-end management of technology-enabled initiatives such as CRM implementations.
- 1-3 years of experience leading, supervising, or managing teams and cross-functional stakeholders.
- 1-3 years of experience working in a nonprofit, social services, or high-volume customer service environment.
- Strong written and verbal communication skills, with the ability to translate user needs into actionable recommendations for leadership.
- Exceptional organizational skills, attention to detail, and commitment to Connective's mission of expanding equitable access to social services.
- Live within one of the following counties and willing to travel as needed. (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria).
Preferred Qualifications:- Experience gathering, documenting, and translating end-user requirements into actionable process or technology solutions.
- Proficiency with Excel or Google Sheets, including data cleaning, organization, analysis, and reporting.
- Experience working with Salesforce or other CRM platforms to support program operations and user needs.
- Familiarity with nonprofit or social services programs, such as case management, benefits navigation, disaster recovery, or related service delivery models.
- Bachelor's degree or equivalent combination of education and relevant professional experience; bilingual English/Spanish skills are a plus.
Responsibilities as the Program Manager, Disaster Case Management & Temporary Housinginclude:Program Design & Delivery- Plan, implement, and continuously improve programs using project management and human-centered design approaches.
- Define stakeholder roles, responsibilities, timelines, and success measures to support effective execution.
Stakeholder Engagement- Build and maintain productive relationships with internal teams, community partners, and external stakeholders.
- Establish communication, reporting, and feedback processes that drive alignment and accountability.
Operations & Quality Assurance- Oversee program operations, monitor service quality, and ensure compliance with program standards.
- Identify issues, implement sustainable solutions, and maintain clear documentation of processes and best practices.
Data, Technology & Continuous Improvement- Analyze program data to identify trends, measure performance, and inform decision-making.
- Manage program use of Salesforce and other tools, gather user feedback, support training, and translate business needs into technical requirements.
Equity & Adaptability- Advance equitable access to services by centering the needs of historically marginalized communities.
- Navigate changing priorities and respond effectively to crises in a fast-paced environment.
Disaster Case Management & Temporary Housing Programs- Lead training, stakeholder meetings, case coordination, and partner engagement activities.
- Monitor assessments, manage caseload allocation, coordinate housing placements, resolve program issues, and prepare reports for funders and leadership.
This role is not eligible for employer visa sponsorship.
