Position Title:
Program Manager, Delivery Portfolio, Digital Products & Innovation (French Services) (Telework/Hybrid)
Status of Employment:
Permanent
Position Language Requirement:
English, French
Language Skills:
English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)
Unposting Date:
2026-10-27 11:59 PM
This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.
Your Role
Reporting to the Director, Digital Delivery Portfolio, the Program Manager plays a key role in overseeing and coordinating the program's various mandates, facilitating communication and collaboration among teams. The Program Manager is responsible for managing risks and dependencies at the program level, ensuring accountability and optimizing processes. They will work closely with several members of management and more closely with the managers of their program (product, technology, design) to ensure that program objectives are achieved and that projects are aligned with the organization’s strategic priorities.
Duties and responsibilities:
- Participate in the program’s objective and expected results planning process jointly with the Senior Management, and the managers of their program (product, technology, design).
- Ensure that the program is aligned with Digital Products & Innovation and Radio-Canada strategic directions, and that projects are prioritized accordingly.
- Participate in the program’s annual budgeting process (business plan).
- Ensure compliance with the program’s labour budget.
- Be involved in early conversations before project start-up, such as: strategic vision, initiation/design phase, technical analysis, etc.
- Facilitate assessment of resourcing needs with the program managers (product, technology, design), Project Managers or product leads for the entire program.
- Optimize resource utilization within the program and between programs.
- Gather all roadmaps and timelines from the program’s teams in order to gain visibility into current and upcoming workstreams.
- Manage and share changes in priorities.
- Manage dependencies, risks and issues at the program level:
- Consolidate all risks and issues as well as their mitigation and contingency plans in a living document that is always accessible to teams and management.
- Consolidate and share program dependencies identified by team members, external teams, other program managers or stakeholders, along with their dependency management plan, in a living document that is always accessible to teams and management.
- If needed, identify issues requiring stakeholder management and specify who is responsible for informing and consulting the relevant stakeholders.
- Conduct a planning session with relevant parties to assess impacts and identify mitigation and contingency actions if this has not already been done.
- Assign responsibility for monitoring and resolving each issue or plan within the agreed time frame.
- Clearly communicate the entire plan, ensuring that all team members understand their roles and responsibilities.
- Ensure accountability to the management:
- Review monthly progress reports on the various program mandates.
- Supported by the managers within the program, the program manager is responsible for reviewing and challenging the progress, risk and issue reports provided by the Project Managers.
- Ensure that Project Managers develop and implement the action plan to move projects from yellow status to green status.
- Escalate red-status projects to Senior Management and help resolve issues with the Project Managers and Product Owners concerned.
- Produce the monthly program report and present it to management.
- Responsible for tracking and measuring the established operational success indicators.
- Manage the lessons learned process. Ensure that team retrospectives take place, gather relevant key learnings and share them within the program as well as with the Digital Products & Innovation program managers’ group and the Director of the Digital Delivery Portfolio.
- Facilitate the implementation of new project management tools and practices (including performance indicators) and ensure change management.
- Recruit and ensure the integration of new Project Managers within the program.
- Manage and develop the talent of the program's Project Managers; support the development of their objectives and lead the annual evaluation exercise.
- As members of the program management team, the Program Manager, and the managers of the product, design, and technology directorates are jointly and collectively responsible for the team’s success. They support each other, share information openly and respect each other’s areas of responsibility.
Required Skills:
Knowledge and experience:
- Demonstrated past success as a leader in a similar digital development experience in a large company.
- Bachelor’s or master’s degree in project management, communication, business administration or other relevant field.
- 10 years’ project management experience.
- Three to five years’ experience in program management or in a role that involved the strategic coordination of multiple projects or products.
- Five to ten years’ experience in a digital environment.
- Three to five years’ experience as a manager (recruitment, performance management).
- Proficiency in French and English (oral and written).
- Proficiency with the Google suite (Docs, Sheets, Slides, Forms, Gemini).
- Experience in artificial intelligence tool integration.
- Knowledge of Lean Management principles, an asset.
- Very good knowledge of Jira, Tempo and Confluence.
Soft skills:
- Demonstrates confidence, transparency and integrity.
- Proactive, resourceful.
- Strong, inclusive leader with the ability to bring people together.
- Ability to rally people with diverging interests.
- Communicates clearly, often.
- Collaborative spirit.
- Adaptability and flexibility.
Expertise:
- Decisive mindset, with the ability to drive and make decisions.
- Conflict resolution skills.
- Is able to manage complex situations and simplify them.
- Ability to manage competing priorities and multitask.
- Ability to face uncertain and ambiguous situations.
- Knows how to adapt their communication style based on their interlocutors.
- Intervenes impartially and tactfully to diagnose and resolve conflicts, maintaining a healthy and productive team dynamic.
- Acts as a change leader, capable of mobilizing teams, communicating the vision, and managing buy-in during the implementation of new practices.
- Promotes and implements a culture of operational excellence and continuous improvement, by optimizing processes and encouraging innovation.
- Acts as a mentor and coach for the Project Managers to develop their skills in both expertise (project management) and soft skills.
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
Primary Location:
Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7
Number of Openings:
1
Work Schedule:
Full time
