OverviewDecisionPoint seeks a Program Manager to lead IT Support Services at Los Angeles Air Force Base supporting the 61st Communications Squadron, Space Systems Command, Space Base Delta 3, and geographically separated organizations.
The Program Manager will serve as DecisionPoint 27s senior onsite leader and primary interface with the Government Contracting Officer 27s Representative, accountable for service delivery, workforce performance, contract execution, and customer satisfaction. The program encompasses end-user support, network and systems operations, cybersecurity, asset management, collaboration tools, audiovisual services, and specialized mission IT support.
The successful candidate will bring exceptional interpersonal skills and sound operational judgment, with the ability to navigate differing priorities across the 61st Communications Squadron, military leadership, and supported program offices. This leader must build trust with an established contractor workforce, respect institutional knowledge, and address sensitive matters with professionalism, discretion, and a consistent focus on performance and accountability.
This position is onsite at Los Angeles Air Force Base, El Segundo, California and is contingent upon contract award.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Program Manager will:
- Lead program execution: Direct staffing, schedules, deliverables, quality assurance, risk management, and performance across all contracted task areas.
- Build trusted customer relationships: Develop productive relationships with Government stakeholders and contract personnel, including long-tenured staff. Reconcile competing priorities, communicate expectations clearly, and resolve sensitive issues with professionalism and diplomacy.
- Execute a disciplined transition: Establish staffing readiness, retain critical expertise, transfer operational knowledge, and maintain service continuity.
- Develop and retain the workforce: Lead employees and subcontractors; address vacancies, performance, training, cross-training, and succession planning.
- Integrate service delivery: Coordinate local IT support with EITaaS Wave 1 and other enterprise providers, establishing clear responsibilities, escalation paths, and effective service handoffs.
- Manage performance and improvement: Use service metrics, workload trends, customer feedback, and corrective actions to improve responsiveness, reliability, and user experience.
- Maintain contract and financial discipline: Align resources with requirements, manage execution within approved budgets, and maintain accurate reporting and timely deliverables.
- Drive practical efficiencies: Identify opportunities to improve staffing, processes, and coordination without degrading security or service quality.
- Provide onsite leadership: Ensure required PM or alternate coverage and responsiveness during core hours and for after-hours escalations.
Qualifications
Clearance Requirement:
U.S. citizenship
DoD security clearance and access requirements. The final clearance level is to be confirmed against solicitation requirements.
Education:
A relevant bachelor 27s degree may be used to qualify with 10 years of relevant experience, as described below.
Experience:
At least 15 years of relevant experience, or 10 years of relevant experience with a relevant bachelor 27s degree.
- Experience leading multidisciplinary IT service delivery teams supporting complex Government or comparable enterprise environments.
- Demonstrated ability to manage personnel, subcontractors, schedules, deliverables, performance issues, and customer relationships.
- Experience presenting program performance, risks, and corrective actions to senior stakeholders.
- Exceptional interpersonal and communication skills, with demonstrated ability to build trust across military, civilian, and contractor teams; navigate competing stakeholder priorities; and address difficult personnel or customer issues constructively.
Preferred experience:
- Managing Air Force, Space Force, installation communications, or base operations IT support programs; familiarity with Los Angeles AFB, the 61st Communications Squadron, Space Systems Command, or Space Base Delta 3.
- Leading a contract transition involving incumbent workforce retention and uninterrupted service delivery.
- Coordinating local IT operations with enterprise service desks, infrastructure providers, and mission-specific support organizations.
- Overseeing teams supporting NIPRNet, SIPRNet, cybersecurity, and classified environments.
- Improving workforce stability, resolving cross-team service issues, and developing successors for critical technical roles.
- Managing firm-fixed-price services contracts and balancing staffing requirements with cost and performance objectives.
- Currently based in the Los Angeles area, or able to establish an onsite presence by the required start date.
- Experience leading established technical teams through change while preserving institutional knowledge and maintaining workforce trust.
Technical Knowledge:
Preferred: Working knowledge of ServiceNow, IT service management, service-level performance reporting, and continuous improvement.
Certifications:
PMP or equivalent certification required.
Skills:
- Strong operational judgment and ability to establish credibility with senior Government stakeholders.
- Ability to translate customer priorities into reliable daily operations and coordinate multidisciplinary teams.
- Ability to work onsite at Los Angeles AFB and meet program availability requirements.
