BS or BA in Engineering, Electrical Engineering, Software Engineering, Computer Science, or similar field
5+ years of experience in Project Management
3+ years leading cross-functional teams
Familiarity with Warehouse and Distribution business sector
Experience in technology, product, or start-up environments is a plus
Responsibilities
Collaborate with the CS Sales team to enhance client relationships
Serve as the internal advocate for clients while safeguarding Swisslog's interests
Act as the first escalation point for customer service issues
Collect and present performance data for customer meetings and reviews
Lead the Customer Service organization in issue resolution and project execution
Promote a customer-centric culture within the organization
Identify and implement process improvements and lessons learned
Benefits
Opportunities for professional development and mentorship
Access to innovative project management tools
Collaborative work environment with cross-functional teams
Engagement in a customer-focused culture
Potential for career advancement within the organization
Full Job Description
Collaborate and support the CS Sales organization to manage the client relationship, identify opportunities to strengthen & extend Swisslog's business relationship.
Act as an internal voice of the client \ advocate within Swisslog whilst balancing this with the need to protect Swisslog's reputation and profitability
Act as the initial escalation point for CS related topics and coordinate Swisslog resources and efforts to resolve.
Collect and present the relevant performance data and information for the regular customer meetings and quarterly business reviews.
Lead the Customer Service organization in formulating issue resolution and improvement plans and project execution plans and implementing project management practices
Promote & drive a 1st Time Right & Customer Centric culture within the Swisslog CS organization
Identify, document & drive lessons learned & process improvements
Make sure that project execution complies with all current realization process policies
Conduct assessments of any associated processes regarding all aspects of project management and provide guidance and tailoring when needed and based on project specific conditions.
Review the scope, budget and timeline for Customer Service projects.
Lead and Manage Project Progress meetings and Reports, provide other related project KPIs
Track & report on the overall project status, actual vs. forecasted effort and cost.
Determine overall project progress against objectives and KPI's.
Identify and implement new project management tools to increase efficiency and user experience.
Provide clarity to stakeholders and team members on current projects state.
Mentor new and less experienced Project Managers
What you need to succeed
Essential
Formal qualification: BS or BA in Engineering. Electrical Engineering, Software Engineering, Computer Science or similar
5+ years of work experience and demonstrated track-record in Project Management activities
3+ years of experience with leading and working across diverse, cross-functional teams
Have working knowledge of the Warehouse and Distribution business sector
Technology, product, start-up experience is a bonus. Familiarity with manufacturing environment.
Desirable
PMP, PMI certification
Scrum Master certification
Scrum Product Owner certification
MBA
Have working knowledge of Warehouse Management Systems
Have working knowledge of Material Flow Control Systems
Have working knowledge of PLC controls and control logic
Have experience in defining, procuring, installing and maintaining IT Hardware, Controls Hardware and their supporting infrastructure
