4+ years managing customer education or training programs, ideally in B2B tech
Experience collaborating with cross-functional teams on curriculum development
Portfolio showcasing program and visual design work
Proven track record in running live training programs, especially webinars
Strong grasp of instructional design methods and adult learning theory
Proficient in visual design tools like Figma and Google Slides
Hands-on experience with LMS or customer academy platforms
Excellent writing skills for professional audiences
Familiarity with generative AI applications in legal contexts
Confident in facilitating large virtual sessions
Strong organizational skills and ability to prioritize effectively
Responsibilities
Design role-based educational programs for legal professionals
Apply adult learning principles to create structured content
Translate product updates into practical lessons for users
Adapt educational content for diverse audiences and experience levels
Manage a global webinar series from planning to execution
Recruit and prepare presenters, ensuring high-quality delivery
Track engagement metrics to refine educational offerings
Develop self-sufficient workshops with comprehensive materials
Maintain a library of customer-facing learning resources
Publish and manage content in the Harvey Academy LMS
Benefits
Flexible work environment
Opportunities for professional development
Access to cutting-edge technology and tools
Collaborative team culture
Supportive of work-life balance
Full Job Description
Role Overview
Harvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs. You'll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product.
What You'll Do Program Design and Curriculum
Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey
Apply adult learning principles and instructional design models to set objectives and build and sequence content
Translate product releases and expert workflows into practical lessons for legal professionals
Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey
Partner with Product and Customer Success to keep curriculum current as the platform evolves
Global Webinar Program
Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC
Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides
Facilitate and moderate sessions for audiences of all sizes
Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters
Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats
Test new formats, such as office hours, workshop series, and on-demand recordings, to extend reach across regions and audiences
Workshops and Program Support
Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides, that colleagues and customers can run on their own
Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design
Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs
Update workshops and shared materials as Harvey releases new products and features
Track how colleagues and customers use workshops and shared materials, and refine them based on feedback
Program Materials
Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room
Apply Harvey brand standards and strong visual design to every asset
Maintain an organized, current library of customer-facing learning resources
Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments
Learning Platform Operations
Publish and maintain content in Harvey Academy LMS
Configure courses, enrollments, and learning paths by audience and region
Report on completion, engagement, and adoption metrics
What You Have
Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company
Experience supporting cross-functional colleagues with curriculum and content for their programs
A portfolio that shows your program and visual design work
Experience running live training programs, such as a global webinar series
Command of instructional design methods and adult learning theory
Strong visual design skills in Figma, Claude, Google Slides, or similar tools
Hands-on experience with at least one LMS or customer academy platform
Clear, precise writing for professional audiences
Working knowledge of generative AI and how legal professionals use it
Confident facilitation for large virtual audiences
Strong organization and sound judgment in prioritizing competing requests
Nice to Have
Experience teaching legal, tax, financial services, or other professional services audiences
Experience with webinar platforms such as Zoom Webinars
Familiarity with learning analytics that connect education to product adoption
Experience using AI tools to speed content development
Compensation
$120,900 - $166,200 USD
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