Program Manager

Position Summary

This role directly impacts GM-level goals and requires broad analytical skills, program management, continuous improvement, and an ability to be successful in an ambiguous environment. The successful individual has a proven work ethic to deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The Program Manager oversees customer relationships, develops complex deliverables, and handles tactical quick-turn projects. They demonstrate exceptional business judgment, constantly innovate to improve operational processes, and suggest new ideas and best practices to enhance the business with an ambitious approach. This role is responsible for diving deep into process, understanding current capabilities and limitations, and making critical judgement decisions about how to handle customer requests and improve their business operations.

 

This is a remote-based position. Ideal candidates will have a background in fleet/logistics operations (non-tech). Candidates must have the ability to travel.

 

Compensation: Competitive salary pay! Paid weekly, every friday! Salary range: $125,000-135,000  plus annual performance-based bonus incentive

 

The benefits of belonging – what’s in it for you?

 

· Full benefits within 30 days

· Medical, dental, vision, prescription drug coverage, life insurance, disability insurance

· 401(k) Match program

· Unlimited vacation, paid holidays, and sick time

· Commitment to your safety through boot and prescription safety glasses reimbursement

· Career and learning development with an extensive training program through our Amerit University

· Employee referral program, up to $500 bonus

· ASE certification program with fee reimbursement and bonus

· Employee recognition platform that includes opportunities to redeem points for merchandise

· Employee assistance program (EAP)

· 24/7 nurse triage line

· Employee discounts on cell phone service and entertainment tickets

· Employee resource groups (ERGs) that foster inclusion

· Wellness and fitness program through our providers

Essential Duties & Responsibilities

· Design and implement comprehensive service delivery programs tailored to each customer's unique needs

· Manage the lifecycle of complex initiatives, unblocking teams and negotiating resources as needed

· Work within a GM organization, influencing large customer segments, technology decisions, and external entity interactions

· Advise senior managers and directors, actively mentoring and developing team members

· Make trade-offs between short-term and long-term needs, balancing customer satisfaction with operational efficiency

· Drive high impact on organizational goals and program-related metrics, potentially across multiple regions

· Develop and maintain strategic relationships with key customer stakeholders, serving as the primary point of contact for escalations and ensuring high levels of customer satisfaction and retention

· Conduct regular business reviews with customers, analyzing performance metrics, identifying areas for improvement, and proposing innovative solutions to enhance service delivery and drive mutual business growth

Key Competencies and Minimum Education

BASIC QUALIFICATIONS

· Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field (advanced degree preferred).

· 5+ years of program management experience in fleet management, logistics, or supply chain.

· 5+ years of end-to-end project delivery, including presenting results to senior executives.

· Strong analytical skills with advanced proficiency in Excel (Pivot Tables, VLookUps) and data visualization tools (e.g., Tableau, Power BI).

· Experience with Agile methodologies, Six Sigma/Lean techniques, and cross-functional collaboration.

· Proven ability to innovate, optimize processes, and deliver measurable business impact.

· Passion for customer success and deep knowledge of fleet operations.

· Outstanding oral presentation skills, with experience crafting compelling, data-driven slides for senior executives, consistent with top-tier consulting standards.

PREFERRED QUALIFICATIONS

· Master’s degree, or MBA in business, operations

· Transportation and/or fleet management experience of a mid to large size fleet

· 5+ years of driving process improvements experience

· Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

· Experience building processes, project management, and schedules

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly lift and move up to 10 pounds
• Ability to stand, walk, sit, talk or hear
• Frequent use of hands and fingers
• Ability to feel and reach with hands and arms