The Program Manager is responsible for the planning, coordination, administration, and management of assigned program(s) within Northwestern Community Services Board (NWCSB). This position oversees service delivery, ensures program compliance, supervises staff, and represents the Agency at regional, state, and community levels. Each NWCSB Program Manager focuses on a specific population or service area, such as adult mental health, intellectual and developmental disabilities, children, youth, and family services, rehabilitation, community treatment, or substance use programs, while maintaining core managerial responsibilities. Program-specific details are tailored to meet the needs of the individuals served by each program.
This job description is based upon an evaluation of agency requirements at the time this description was written. This job description will change as the position is developed further, or in response to organizational or technological changes.
MAJOR DUTIES AND RESPONSIBILITIES: Program Details - Manage Adult Mental Health (AMH) case management to ensure compliance with regulatory requirements, quality standards, and agency protocols; monitor service delivery, documentation, and care coordination for effectiveness and consistency.
- Manage Same Day Access (SDA), providing clinical oversight to ensure timely access to services, appropriate assessments, and referrals aligned with individual needs and level of care.
- Oversee outpatient therapy services, ensuring clinical quality, staff supervision, regulatory compliance, and the effective delivery of evidence-based treatment.
- Monitor and coordinate court referrals for the Mental Health Docket, ensuring timely intake, tracking, and communication between the court, clinical teams, and community partners to support appropriate behavioral health interventions.
- Oversee service delivery for Service Members Veterans and Families Program (SMVFP) for military-connected individuals and families, coordinating with internal teams and community partners to address the unique needs of this population.
- Provide clinical oversight and coordination of behavioral health services within local correctional facilities; ensure timely screening, treatment planning, and release coordination to support continuity of care and successful community reintegration.
40% Program Management - Oversee the development and implementation of program services and policies tailoring each to the specific population served.
- Lead and manage program operations, ensuring service delivery aligns with Agency standards, program goals, and regulatory requirements.
- Provide back up consultation for program operations and staff as needed.
- Manage program operations, establishing standards of operations, policies, and/or procedures, identifying opportunities for improvement and innovation, and implementing procedural and programmatic changes as necessary to improve service quality and responsiveness.
- Develop or collaborate on the development of promotional, informational, or reporting materials regarding program services for internal and external audiences.
- Ensure the accurate and timely reporting of service data, waitlist information, and operational metrics to both internal stakeholders and external regulatory authorities.
- Assess, monitor, and report on program adherence to policies and procedures.
- Manage program resources and staffing, allocating resources effectively to ensure financial compliance with funding requirements and appropriate utilization of staff and equipment for service needs and seeking additional funding opportunities as appropriate.
- Assist in securing additional funding through grants and contracts, overseeing the proper allocation of grant and contract monies and resources, and developing programs to broaden service offerings.
- Monitor billing practices within the program to ensure accuracy, compliance with regulatory requirements, and timely submission of service requirements.
20% Staff Supervision & Development - Directly supervise and oversee the indirect supervision of program staff, contractors, interns, and volunteers, facilitating the training, performance evaluations, and ongoing professional development to enhance service delivery and staff performance.
- Oversee the recruitment and workforce management for program staff to maintain appropriate staff availability for service provision.
- Provide clinical supervision to Agency staff pursuing clinical licensure and/or certification, if applicable.
- Manage the facilitation of internship and volunteer opportunities in support of programs or program staff, when appropriate.
20% Collaboration & Representation - Serve as the subject matter expert for the program's specific services and target populations, acting as the primary point of contact for internal staff, external stakeholders, and partner agencies regarding program-related inquiries, training, guidance, and collaboration of service delivery.
- Maintain and foster working relationships with external stakeholders, such as community organizations, state and regional partners, and other agencies.
- Serve as the primary liaison and representative of the Agency and the program in various meetings, councils, and forums.
- Participate in intra-agency planning, coordination, and the implementation of policies and procedures when necessary.
15% Client Care & Service Delivery - Maintain high quality care through the assessment, planning, and coordination of direct or indirect client services, providing direct services or maintaining a small caseload on an as-needed basis to support program operations and ensure continuity of care.
- Provide backup support, coverage, and/or consultation during off-hours during high-demand periods or in situations where additional expertise is required to ensure continuous service availability for clients in crisis or emergencies within their service programs.
5% Marginal Functions of the Job - Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions related to this position or in support of departmental and Agency goals.
QUALIFICATIONS: Minimum Qualifications - Master's degree in human services
- Virginia Licensed Mental Health Professional (LMHP) eligibility
- A mix of education and experience that shows the necessary skills and knowledge for a program management role in a medium to large behavioral health organization
- Experience in a public behavioral health, private provider, or managed care organization or working in a community services board's complex regulatory environment
- An eagerness to invest in one's community through service.
Preferred Qualifications For this position, the most competitive candidates will possess:
- Virginia Licensed Mental Health Professional as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Clinical Psychologist preferred.
- At least three years of supervisory experience
- At least eight (8) years of progressive leadership experience, preferably in a healthcare or behavioral health setting
ADDITIONAL REQUIREMENTS: - May be exposed to allergenic environments from client's homes, including dust, smoke, pet contamination, cleaning supplies, etc.
- May be exposed to clients with infectious diseases.
- Must be able to drive for long periods of time to travel in and out of the catchment area as needed.
- Must be able to walk distances, climb and descend stairs, maneuver in and out of agency vehicles.
- Prolonged periods sitting at a desk and working on a computer; and
- Must be able to lift/push/pull up to 25 pounds at times.
SALARY: $84,209 - $96,634
POSITION: ID018
RETIREMENT: NWCSB participates in Virginia Retirement System.
DISCLAIMER: All full-time employees are eligible for a complete benefits package that includes enrollment in Virginia Retirement System. For more information about benefits and a complete list of current job openings, please visit our website, www.nwcsb.com. Positions remain open and advertised until filled.
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