Program Leader, Communications Service Delivery

Who Can Apply?:

Internal (DCC Employees Only)

Salary Range:

$109,219 - $141,984

Employment status:

Continuing

Term Length:

Security Level:

Reliability

Language Requirement:

Bilingual Mandatory

Closing Date:

08/11/2026

Country:

Canada

Employee Referral Program Level:

N/A

Position Reporting To - Title:

Manager, Communications

** This position has been designatedbilingual, whereEnglish and Frenchare essential. **
** While priority will be given to qualified candidates who meet this bilingual linguistic profile, we welcome applications from candidates who may not meet this bilingual requirement. **

Reporting to the Manager, Communications, the Program Leader, Communications Service Delivery, oversees delivery of client-focused communications services across DCC. The incumbent leads a team of communications business partners, creative services staff and external resources to support corporate objectives through strategic communications planning, project management, stakeholder engagement and operational excellence. The incumbent provides expert communications advice to leaders, manages team performance and resource allocation, and supports departmental financial planning, procurement and contract management activities.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:

Primary
• Lead and develop a team of communications business partners and creative services staff, fostering a collaborative, client-focused culture
• Develop, implement and monitor communications service delivery strategies, processes and standards aligned with corporate and operational priorities
• Oversee the planning, delivery and evaluation of communications services, tools and projects, including sensitive and high-profile initiatives
• Manage communications intake, resource allocation and workload prioritization to ensure efficient and timely service delivery
• Ensure the quality, consistency and alignment of communications products, services and advice across the organization
• Apply project and financial management practices to resource planning, budgeting and costing, and the use of external suppliers and agencies
• Support departmental financial and procurement activities, including budget monitoring, financial reporting, and development of cost estimates, statements of work and requests for proposal
• Build and maintain effective relationships with internal clients, senior leaders, Client-Partners, vendors and other stakeholders
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
• Ensure quality standards are met, in line with corporate expectations
• Perform human resources functions (e.g., coach, supervise, mentor, plan and allocate resources, and manage performance)

Other
• Prepare service delivery metrics, reports and recommendations for senior management
• Represent the Communications Department on internal committees and working groups
• Other duties as assigned

SKILLS
General and Specific Knowledge
• Best practices, methods, trends and legislation in communications and stakeholder engagement, with a focus on innovative, client-centered service delivery
• Project management, including resource and risk management principles
• Intake management and workflow optimization
• Corporate communications, reputation and issues management
• Budgeting, procurement and contract management principles

Formal Education and/or Certification(s) and Experience
• Minimum: university degree in communications, public relations, marketing, journalism or related field with at least six years' relevant experience, including managing people, or the equivalent
• Preferred: experience leading communications teams in a complex organization or creative agency; Accredited Business Communicator, Communication Management Professional, Strategic Communication Management Professional, Project Management Professional or related designation

Abilities
• Use applicable software and operating systems
• Demonstrate written and verbal communication skills
• Develop creative solutions to complex problems
• Use negotiation and persuasive communication to build consensus and influence decisions
• Display effective people leadership and management skills
• Develop service delivery strategies and operational plans
• Manage competing priorities, resources and workloads in a complex environment
• Demonstrate strong client relationship, interpersonal and conflict resolution skills
• Be proficient in project, risk and resource management

DEVELOPMENT AND LEADERSHIP
• Lead and manage direct reports
• Provide functional and strategic direction and advice to employees, internal and external clients, executives and senior leaders

WORKING CONDITIONS
• Typical office environment with occasional travel

Check out your benefits
Working with us offers excellent opportunities for growth and advancement-and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

• 100% employer-paid annual sick leave, and health and dental premiums
• $400 wellness allowance to help cover expenses such as a gym membership
• $2,500 for mental health services on top of regular $2,500 paramedical coverage
• Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

• Life, accidental-death, and short-term disability insurance
• Enhanced inConfidence employee and family assistance program
• Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
• Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

• Public-service pension
• Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate's or employee's responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

• criminal record checks
• reference checks
• previous employment
• open source checks
• credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role's requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC's goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.