Position Summary:The Program Implementation Manager is responsible for planning and executing the implementation and transition of new programs, services, and operational initiatives into Business-As-Usual (BAU). The role ensures that implementations are delivered in a structured, coordinated, and operationally ready manner, with a strong focus on readiness, handover, and early stabilization.
Working closely with operational leaders, delivery teams, and cross-functional partners, the Program Implementation Manager manages implementation activities across the full lifecycle from initiation through transition and close-out, ensuring solutions are embedded consistently and sustainably within operations.
Key Accountabilities:- Implementation Requirements & Readiness Planning
- Gather and assess implementation requirements from business, operational, and delivery teams.
- Support clarity of implementation objectives, scope, assumptions, constraints, and dependencies.
- Ensure readiness considerations are identified early to support effective transition into BAU
- Operational Solution Alignment
- Ensure operational solutions, processes, and deliverables are clearly defined and aligned to intended operational outcomes.
- Work with operational leaders to confirm readiness across people, processes, tools, and capacity.
- Support alignment between delivery outputs and operational expectations
- Program Implementation Execution
- Lead end-to-end implementation execution for new programs, services, or operational initiatives.
- Establish implementation governance, roles, and responsibilities in collaboration with operational and delivery partners.
- Develop, maintain, and coordinate integrated implementation plans and schedules.
- Drive execution through functional owners to ensure milestones and deliverables are achieved.
- Ensure operational processes, workflows, and quality plans are documented for implemented programs.
- Support readiness reviews prior to operational release and address gaps as required.
- Participate in implementation-related governance and status forums
- Transition to Operations & Stabilization
- Lead structured handover of implemented programs into BAU operations.
- Ensure early-life operational support and stabilization activities are completed.
- Establish operational ownership and confirm ongoing accountability.
- Document lessons learned and improvement opportunities following implementation
- Advisory Support & Continuous Improvement
- Provide implementation insights, risks, and recommendations to leadership as required.
- Contribute to refinement of implementation, transition, and readiness practices within OPE.
- Support continuous improvement of tools, templates, and execution approaches
Knowledge, Skills and Abilities- Bachelor's degree in Business, Management, Engineering, Information Systems, or a related discipline (or equivalent experience)
- 4-7 years of experience in program, project, or implementation management roles.
- Demonstrated experience leading implementation or transition of programs, services, or operational initiatives into BAU.
- Experience coordinating cross-functional teams in a matrix environment.
- Experience supporting readiness, transition, and early stabilization activities
Additional Skills/Abilities Required- Certifications (Preferred):
- PMP (Project Management Professional) or equivalent.
- Agile or Scrum certification is considered an asset
- Additional Skills / Core Capabilities:
- Strong execution planning and delivery management skills.
- Ability to lead through influence in complex, cross-functional environments.
- Strong communication and coordination skills.
- Practical problem-solving ability in implementation and transition contexts.
- High attention to detail and strong follow-through
AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate's relevant experience, skills, and competencies, taking into consideration internal equity
