Job DescriptionPosition: Program Director - Online and Partnership Programs
Location: Cambridge, MA, USA (flexible with London, UK or Dubai, UAE as well)
Reports to: Dean or Associate Dean of Hult International Business School
The Opportunity:The Program Director is a role that will maintain the highest academic, organizational, and student service standards for Hult's graduate Online and Partnership Programs. Under the guidance of a Dean or Associate Dean, in conjunction with the current program team, the Program Director will assist with day-to-day program operations and provide student and faculty support to deliver a seamless and engaging teaching and learning experience. This is a multi-function role incorporating project management, operations and administration, student advising, faculty support, course development and delivery support, and global constituent relationship management.
Responsibilities:- Serve as the primary Hult point of contact with an assigned program(s), group of students, and faculty. Assigned Programs (subject to change):
- EY Master of Analytics and AI (EY MBAID)
- EY Master of Sustainability (EY MSUS)
- EY MBA
- Cultural Care AuPair Program
- When working with a corporate partner program, the Program Director will:
- Share regular updates and student progress reports with the corporate partner representative
- Consult with partner and program team management to ensure communication to participants reflects the most up to date program offerings and information
- Serve as the primary point of contact for this educational program and serve as student advisor to ensure a meaningful and impactful experience and academic journey for students in the program
- Support with online program orientation sessions including preparing and delivering presentations
- Communicate regular program updates to all participating students
- Advise students on academic system navigation, course selection and registration, program goals, academic progress, and address student concerns
- Manage student and team conflicts, issues, and mitigating circumstances in consultation with the Dean and program team
- Assess and monitor student progress, engagement and satisfaction
- Collaborate with and support program faculty with course preparation and ensure coordination between faculty teaching in the same program
- Support with the facilitation of live online webinars and speakers
- Recruit, manage, and coordinate Course Assistants and online course technical facilitators
- Support for all aspects of the program including setting up course pages, posting updates, assisting with student registration, posting grades, and running reports for the partner management team
- Launch and analyze surveys to ensure maximum student satisfaction
- Occasional weekend and evening hours will be needed for course facilitation and other curricular events
- Other duties as assigned
Qualifications:Talents and Skills:
- You have a background in supporting students and faculty in a virtual setting
- You have a high level of competence with technology required to run and coordinate online programs
- You believe in a global education and embrace cultural diversity
- You insist on the highest academic and service standards for students
- You are exceptionally well organized, with excellent attention to detail
- You are a team player and can work cross-functionally and collaboratively to incorporate the very latest innovations and best practices into our curriculum. You are also comfortable with taking initiative and being independent.
- You are results-driven and hands-on. You believe nothing is impossible - if you have the right attitude and an entrepreneurial spirit and are a creative problem-solver
- You are excellent at written and oral communication with developed presentation skills
- You thrive under pressure and enjoy fast-paced work environments
Minimum Requirements:- Bachelor's degree required, Masters preferred
- 4-6 years of relevant experience in program or project management
- Preference will be given to candidates with experience in digital content management and online program coordination
- Prior work with partnership program delivery a plus.
- International work or study experience a plus
- Proficient in the use of standard software to manage data, interpret reports, and generate professional, well-presented documents and presentations, including Word, Excel, and PowerPoint
- Familiarity and comfort with running virtual meetings and programs
- Able to work occasional hours outside of typical work hours in high-demand times
- Fluent English speaker with a similar level in written English
- Please note: On campus requirement - This position requires on-campus presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance must be coordinated with campus team to ensure adequate team coverage on campus. Note that the WFH allowance is subject to change in accordance with School review.
- Please note you must have the right to work in a Hult campus location to be considered for this position.
Application close date: Until filled
Position start date: Immediately
Salary Range: $85,000-$90,000
