Urban Resource Institute

Program Director - Homeless Families

Urban Resource Institute • $98K *
New York, NY 10025In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Advanced degree (MSW or related field)
  • LMSW or LCSW certification
  • Minimum five years of supervisory experience in social services, ideally in homeless services
  • Familiarity with DHS and OTDA regulations
  • Strong project management skills in resource-heavy, cross-functional projects
  • Excellent writing and public speaking abilities
  • Ability to manage crisis situations with a client-centered approach
  • Sensitivity and experience working with diverse populations, including LGBTQ+ and those with mental health/substance use issues

Responsibilities

  • Develop and implement a vision for the Urban Resource Institute's programs
  • Ensure compliance with all relevant regulations and agency policies
  • Oversee program management, client services, and agency protocols
  • Maximize bed utilization for optimal occupancy rates
  • Collaborate with senior staff and program leaders across multiple sites
  • Represent URI at citywide coalitions and committees
  • Lead the development of collaborations to improve responses to homeless families
  • Assist in creating and monitoring the annual program budget

Benefits

  • Health insurance options
  • 401(k) retirement plan
  • Generous paid time off policy
  • Opportunities for professional development
  • Collaborative work environment with diverse teams
Full Job Description
The Director will be responsible for working with team members and program leaders to develop and implement a vision for Urban Resource Institute's programs, ensuring the provision of quality and effective services to homeless families that reflect best practices in the field. Maintain constructive collaborative relationships with partner agencies in the public and private sector as well as funding sources and service providers.

Salary: $98,000

Location: Bronx

MAJOR DUTIES AND RESPONSIBILITIES
  • Responsible for assisting with implementing homeless programs in NY and maintain general oversight at assigned site(s)
  • Ensure compliance with all relevant federal, state and local regulations as well as agency and program policies
  • Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols
  • Ensure entry into DHS Cares and HERO system of ongoing service provision
  • Maximize bed utilization and achieve optimal occupancy rates
  • Work with the Senior Director of Homeless Programs, other Senior Team members and program leaders to ensure consistency, collaboration and complementary services between sites and programs
  • Work with program leaders and evaluation staff to build and develop services that represent the best practices in working with homeless families
  • Provide leadership in the development of strong intra- and inter-agency collaborations to improve the systemic response to homeless families
  • Represent URI at city and statewide coalitions, task forces and committees to ensure the continuation of solid collaborative approaches
  • Play a leadership role towards achievement of organizational mission and strategic plans
  • Assist in the creation and monitoring of the annual homeless services program budget.
  • Ensure facilities are maintained at the highest level and facilitate collaboration between facilities and operations staff.
  • Ensure that staff receive ongoing training in assessing risks and needs, identifying and reporting child abuse and neglect, effective case management strategies and evidence-based/evidence-informed approaches, such as motivational interviewing.
  • Provide weekly supervision to assigned staff and ensure the provision of regular supervision of all other program staff.
  • Keep supervisor informed of issues which may impact program operations

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
  • An advanced degree (MSW, or related field).
  • LMSW, LCSW

REQUIRED SKILLS AND EXPERIENCE
  • A minimum of five years supervisory experience in a social service capacity, preferably in the field of homeless services.
  • Familiarity with DHS and OTDA regulations.
  • Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams.
  • Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must.
  • Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment.
  • Demonstrated ability to manage crisis and proactively respond to client needs using a client centered approach
  • Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues.
  • Employee must be computer-literate and must have knowledge of Microsoft Office applications.
  • Ability to multi-task and demonstrated time management skills
  • Demonstrated de-escalation skills through using a client centered approach.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
  • Indoor; Outdoors; noisy; minor burns, cuts, bites or stings; standing; stooping; kneeling; walking and running; using hands on objects, tools or controls. Frequently lift and / or move up to 50 pounds. Travel between sites that are located throughout New York City. Other job characteristics- need to be exact or accurate, repeat same tasks; errors have important consequences

About Urban Resource Institute

Urban Resource Institute (URI) is a nonprofit organization that provides social services to individuals and families in New York City who are experiencing domestic violence, homelessness, and other crises. URI operates a network of shelters and supportive housing programs, as well as a range of other services, including counseling, job training, and child care. The organization was founded in 1980 and is headquartered in New York City. URI is committed to helping people build stable, independent lives and to promoting social justice and equality.
Learn more about Urban Resource Institute
Size
1,000 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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